Residential Service Technician I

Responsibilities

• Diagnose and troubleshoot issues with garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems.
• Perform skilled repairs and routine maintenance on residential garage doors, openers, and associated hardware to ensure safe and reliable operation.
• Communicate clearly and professionally with homeowners to explain repair needs, product options, and service processes.
• Provide consultative product recommendations when appropriate.
• Maintain detailed and accurate records of all service and installation activities, including parts used, labor performed, and completion status.
• Operate hand and power tools safely and efficiently while maintaining a clean and organized work area.
• Maintain an appropriate and well-organized inventory of commonly used parts and tools in the company vehicle to support efficient daily operations.
• Respond to emergency or on-call service requests on a rotating schedule (if applicable).
• Ensure all work complies with company quality standards, manufacturer specifications, local building codes, and safety guidelines.
• Perform special assignments or tasks assigned to the employee by their supervisor, as determined from time to time at their sole and complete discretion.

Qualifications

• A minimum of 1-2 years of experience in Garage Door Service or related mechanical trades.
• A minimum of a High School Diploma or GED is required.
• Strong troubleshooting and mechanical skills.
• Excellent problem-solving and critical-thinking ability.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal supervision.
• Knowledge of residential garage door systems, openers, and safety devices.
• Valid driver’s License.