Residential Service Technician

About the Role

The Residential Service Technician derives his authority from and is directly responsible to the Residential Service Manager, under the direct supervision of the Residential Service Manager and/or Service Coordinator.

Responsibilities

The Residential Service Technician is responsible for repairs to mechanical and controls of heating, refrigeration, air conditioning, and ventilation equipment sold or serviced by the company, maintaining quality work up to acceptable company standards, and representing the company to the customer in a professional manner.

• Be courteous, neat, clean, and in uniform on the job
• Complete necessary repairs and maintenance in a professional and profitable manner
• Ask for help if a problem cannot be found within a reasonable length of time (usually 1 hour for Residential) after arrival
• Adhere to proper procedures in the use of paperwork and electronic devices
• Input accurate information utilizing electronic devices regarding Service Repair, Preventive Maintenance, and Construction repair before leaving the job
• Collect C.O.D. payments from customers according to service department policy
• Keep the coordinator informed at all times as to location and schedule
• Report to dispatcher upon completion of each job and at the beginning and end of each day, and notify the dispatcher of parts needed for completion of a job
• Maintain service truck inventory according to the standard service truck inventory list
• Maintain and protect company-assigned tools, reporting any deficiencies to the Residential Service Manager
• Report any mechanical problems to the vehicle maintenance coordinator
• Input/edit all model, serial numbers, and filters for customer location
• Report to the service coordinator when not working, with ample notice
• Coordinate with the Residential Service Manager or Service Coordinator in matters beyond authority or ability to handle
• Be available for after-hours emergency service, according to the on-call schedule or as Residential Service Manager feels necessary
• Commit to involving customers in company service agreement programs
• Promote sales of new equipment, service repair, and HVAC controls
• Follow EPA and company CFC policies
• Be responsible for the purchase, upkeep, and replacement of personal hand tools, meters, and other specialized tools required to perform job duties
• Follow all rules and guidelines listed in the employee handbook
• Perform any other duties Residential Service Manager or Service Coordinator deems necessary
• Be available to work out of town if needed, with ample notice, based on business needs, which may include overnight stay

Qualifications and Skills

• High School diploma
• Trade school or equivalent
• Ability to work without close supervision
• Previous experience troubleshooting electrical, refrigerant, and mechanical systems
• Basic knowledge of ductwork design and construction
• Experience in refrigeration pipe fitting and installation
• Good mechanical skills required
• Ability to perform job in a neat, professional manner
• Ability to deal diplomatically and effectively with customers, or good communication skills
• Minimum of 30 hours of continuing education annually
• Minimum Type I and II C.F.C. certification
• Able to work with step ladders and extension ladders, and not afraid of heights
• Able to lift at least 50 pounds above waist
• Registered with the State of Texas Licensing and Regulations
• Valid driver’s license and pass insurance requirements