Residential Service Technician

About the role

We are seeking a Residential Service Technician in Raleigh, NC to join our team! In this role, you will provide top-tier service to our customers by troubleshooting and maintaining their security systems, ensuring all issues are resolved promptly and accurately. This is an excellent opportunity for someone who enjoys hands-on work, solving problems, and delivering exceptional customer service—all while earning a performance-based income.

Responsibilities

• Service and maintain residential security systems, ensuring timely and accurate troubleshooting
• Perform home walkthroughs to determine optimal configurations and opportunities for additional protection
• Communicate professionally with customers, connect systems to central monitoring, and provide demonstrations
• Manage administrative tasks, prioritize safety, and maintain company tools and equipment efficiently

Requirements

• High school diploma or equivalent; technical training is a plus
• Strong sales skills with mechanical aptitude for troubleshooting and repairs
• Excellent communication, customer service, and a safety-first mindset
• Professional appearance and demeanor; alarm or telecom experience is a bonus

Benefits

• Opportunities for advancement and long-term career mobility
• Every other weekend off plus company-provided equipment (ie. vehicle, fuel card, iphone, ipad) and paid training
• Medical, dental, vision, 401(k) with match, PTO, and special perks like free security systems and educational assistance

Pay

$45,000 to $60,000 average annual earnings (hourly training pay and 100% uncapped commission after training)