Residential Service Crew Lead (Longmont based)

About Namaste Solar

Namaste Solar is an employee-owned cooperative, Certified B Corp, and Public Benefit Corporation dedicated to transforming energy and businesses through solar energy solutions. We foster a culture that values sustainability, equity, and positive impact, offering flexible work schedules and a path to co-ownership after one month of employment.

Key Responsibilities

• Troubleshoot and repair solar PV systems in an efficient and safe manner.
• Lead quality PV and storage installations based on system design specifications, including de-installation and re-installation of existing solar PV systems.
• Ensure layout, roof attachment, racking and module assembly, combiner box installation, homerun wiring, animal guard installation, and voltage testing meet expected quality standards.
• Install Data Acquisition Systems, or DAS, for residential projects.
• Lead equipment warranty and vendor RMA processes for customers.
• Complete work orders through Site Capture and Salesforce/Field Service Lightning applications in a timely manner.
• Provide feedback to operations teams to support best practice improvements.
• Represent the company to customers in a way that builds trust, accountability, and customer satisfaction.
• Educate customers on how solar PV and storage systems perform and operate.
• Respond to customer emails and phone calls related to questions, service requests, and project coordination.
• Work safely in a variety of conditions, including heights, ladders, live electricity, battery storage, and pitched roof surfaces.
• Follow through on work delegated by the Project Manager, Installation Manager, and Department Director.
• Operate in a lead role on assigned work orders to complete the full scope of work.
• Maintain strong organizational skills, with the ability to multitask, set priorities, and meet deadlines.
• Use Field Service Lightning to track and enter case and work order details, maintaining high-quality records with all information needed to close cases and work orders and report on work performed.
• Effectively create, track, and process RMA work orders, including tracking necessary details to ensure customer satisfaction and OEM payment for work performed.

Skills And Qualifications

• Certified Colorado State Residential Wireman's Electrical License.
• OSHA 10 or OSHA 30 certification.
• Strong verbal and written communication skills with customers, crew members, project managers, and team leads.
• Daily availability to respond to emails and phone calls from team members and clients.
• Practice FOH communication with all colleagues and be receptive to feedback.
• Contribute and collaborate at departmental and company meetings.
• Support other team members in the resolution and completion of work orders.
• Provide transparency and ample notice for lengthy time-off requests to ensure the department can adequately cover required work during absences.
• Provide feedback to installation, design, and sales teams about best practices and issues discovered in the field.
• Able to safely and effectively use a variety of electrical tools, including electrical meters, thermal imaging cameras, and IV curve tracers.
• Computer skills, including typing, Salesforce, and Microsoft Office applications.
• NABCEP certification preferred.
• Networking knowledge, such as TCP/IP, device addressing, and MODBUS protocols.
• Understanding of data monitoring systems and related wiring and computer systems.
• NFPA 70E certification preferred.

Physical Demands & Work Environment

• Stand, walk, sit, use hands to finger, handle, or feel objects, and use tools in a variety of capacities.
• Reach with hands and arms, talk, and hear.
• Occasionally lift and/or move up to 70 pounds.
• Work on pitched roof surfaces and at heights, including multi-story buildings, and climb ladders.
• Work in environments with varying noise levels, including extreme temperatures, both hot and cold, and exposure to sunlight for multiple hours each day.

Compensation And Benefits

• Compensation is dependent on experience, certifications, and licenses.
• Paid time off, including sick pay, designated holidays, and vacation.
• Insurance coverage, including medical, dental, and vision, within the first 30 days.
• Company-paid life insurance, short-term disability, and long-term disability.
• 401(k) plan.
• Voluntary life insurance.
• Paid volunteer time.
• Employee Assistance Program.
• EcoPass to ride RTD.
• Discount to put solar on your home.

Application Deadline

As required by Colorado state law, Namaste Solar must communicate an application deadline for this position. Please apply using the provided link by Friday, August 7, 2026. We reserve the right to extend this application deadline with or without notice.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.