Residential Services Lead

About the role

The Residential Services Lead provides administrative, training, quality assurance, and direct support assistance within residential services. This position serves as a key support role to the House Manager by helping ensure compliance, documentation accuracy, staff development, and continuity of services for individuals receiving supports. This role is expected to maintain a strong presence within residential homes through scheduled shift coverage and participation in SCDDB’s on-call rotation. This position requires occasional evening, overnight, and weekend hours.

Responsibilities

• Conduct routine reviews of residential documentation for accuracy, completeness, and compliance.
• Assist with quality assurance audits and correction of identified deficiencies.
• Prepare, organize, scan, file, and shred documents in accordance with agency procedures and confidentiality requirements.
• Assist with monthly house book preparation and maintenance.
• Support recordkeeping related to medications, appointments, incidents, and other required residential documentation.
• Assist the House Manager with administrative projects, reports, and compliance initiatives as assigned.
• Serve as a backup trainer for residential staff and Direct Support Professionals.
• Assist with orientation and onboarding of new employees.
• Provide in-home coaching and reinforcement of agency policies, procedures, and best practices.
• Support training related to medication administration, documentation, health and safety, person-centered supports, and regulatory compliance.
• Work collaboratively with the Training Manager to identify and address training needs.
• Model professional behavior and person-centered service delivery.
• Provide direct support services to individuals receiving residential services.
• Maintain a regular schedule that includes direct care responsibilities.
• Assist with staffing needs by covering open shifts as assigned.
• Provide PRN coverage when needed to ensure continuity of supports.
• Support individuals with activities of daily living, community participation, medication administration (if certified), transportation, and implementation of service plans.
• Promote individuals’ rights, choices, dignity, and independence.
• Respond appropriately to emergencies and follow agency protocols.
• Participate in the residential on-call rotation as scheduled.
• Provide guidance and support to staff during assigned on-call periods.
• Respond to urgent residential matters in accordance with agency expectations.

Requirements

• High school diploma or equivalent.
• Minimum of two years of experience providing direct support services, residential services, or a related human services role.
• Demonstrated ability to maintain accurate documentation and records.
• Strong organizational, communication, and problem-solving skills.
• Ability to train, mentor, and support staff.
• Valid driver’s license and acceptable driving record.
• Ability to meet all agency background screening requirements.
• Ability to lift, transfer, and assist individuals as required by service needs.
• Ability to stand, walk, bend, and perform physical aspects of direct support work.
• Ability to travel between residential locations.
• Ability to work in a changing environment that adjusts to the needs of the persons served; environment may be fast paced with interruptions, distractions, and deadlines; must be flexible and able to adjust to changing needs or activities.
• Depending on persons’ served needs, work can be physically demanding, including transferring or supporting people with mobility needs, lifting, or moving items up to 50 lbs., walking or standing for extended periods of time, or providing support through CP