Residential Security Agent (Full Time, Night Shift)

Job Description

The Residential Security Agent (RSA) will serve a critical security role while maintaining a customer-service-focused approach. The RSA will act as a member of the client’s residential physical security team, providing on-site security services. The individual will monitor access control systems, support incident management, and coordinate emergency response.

Responsibilities

• Act to support threat management and emergency response, and be the first point of contact for client security needs
• Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables
• Provide a high standard of customer service delivery for clients, guests, and staff
• Communicate with co-workers, management, clients, and others in a courteous and professional manner
• Conform to and abide by all regulations, policies, work procedures, and instructions

Requirements

• Valid driver’s license
• All required licenses and certification requirements for an armed position, including: Valid California BSIS Guard Card, Valid California BSIS Firearms Permit in good standing
• Must be legally authorized to possess and carry a firearm under California and federal law
• Maintain all required BSIS firearms qualifications and renewals
• A successful track record operating within a high-touch, customer service environment
• Appropriate professional bearing and customer service skills
• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy
• Excellent written and verbal communication skills
• Skilled in synthesizing facts, concepts, and principles
• Emotional intelligence and a customer-focused approach
• Agent must be of a physical standard to be able to:
• Patrol a residence on foot
• Assist the client if injured or in need of evacuation

Prior Experience

• Operational experience with residential security teams, executive protection details, and/or high-profile corporate security teams
• Executive Protection and/or tactical training (Military/Law Enforcement)
• Advanced medical training

Compensation & Benefits

• HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• 401(k) including employer match
• 11 paid holidays
• Paid leave (vacation, sick, parental)
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities