Residential Security Agent, Part Time

Job Description

The Residential Security Agent (RSA) will serve a critical security role while maintaining a customer-service-focused approach. The RSA will act as a member of the client’s residential physical security team, providing onsite security services. The individual will monitor access control systems, support incident management, and coordinate emergency response.

Responsibilities

• Act to support threat management and emergency response, and be the first point of contact for client security needs
• Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables
• Provide a high standard of customer service delivery for clients, guests, and staff
• Ensure client deliverables are met across the full suite of security services
• Proactively communicate with clients regarding risks to personnel, property, or privacy
• Avoid any client-required plans, surveys, or reports
• Assist with customer service issues to ensure a consistently high level of service
• Communicate with co-workers, management, clients, and others in a courteous and professional manner
• Conform to and abide by all regulations, policies, work procedures, and instructions

Required Qualifications

• Valid driver’s license
• All required licenses and certification requirements for an armed position, including:
• Valid California BSIS Guard Card
• Valid California BSIS Firearms Permit in good standing
• Must be legally authorized to possess and carry a firearm under California and federal law
• Must maintain all required BSIS firearms qualifications and renewals
• A successful track record operating within a high-touch, customer service environment
• Appropriate professional bearing and customer service skills
• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy
• Excellent written and verbal communication skills
• Skilled in synthesizing facts, concepts, and principles
• Emotional intelligence and a customer-focused approach
• Agent must be of a physical standard to be able to:
• Patrol a residence on foot
• Assist the client if injured or in need of evacuation

Paid Benefits

• 401k
• Paid Sick Leave accrual

Pay Range

San Francisco, California Pay Range
$58 - $58 USD