Residential Sales and Service Consultant GRPB

Job Summary

The Residential Sales and Service Consultants are responsible for creating an outstanding experience at every interaction for both new and existing customers. The person uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast-paced and energetic environment.

Essential Duties and Responsibilities

• Sell Ziply products and services.
• Retain current customers.
• Negotiate service order requests from customers for installation, change or removal of telephone, data, and related services.
• Interact with customers patiently, empathetically, and efficiently by presenting services to the customer for save and sales opportunities and completing save/service order activity in an accurate and timely manner.
• Accurately compute and quote customer monthly charges, non-recurring charges, adjustments, and balances.
• Provide flexible options to the customer based on product and service needs.
• Perform full range of billing and collections duties, including, but not limited to discussing billing inquiries, collecting on delinquent accounts, negotiating payment arrangements, and disconnecting accounts due to nonpayment.
• Utilize billing system to assist customers in a wide range of billing transactions.
• Perform full range of repair resolution duties, including, but not limited to interfacing with customers and performing work associated with pending orders, problem resolution, repair requirements, and repair resolution.
• Provide a best-in-class customer service experience.
• Troubleshoot customer issues through satisfactory resolution.
• Respond to social media messages from customers on various platforms.
• Work efficiently according to Call Center metric demands.
• Perform additional duties and as required to support the business and evolving organization.
• Always maintain a professional demeanor.
• Perform multi-tasking between systems for customer support.
• Assist with training and peer coaching as assigned by supervisor.

Required Qualifications

• High school diploma or general education degree (GED).
• Prior experience in customer service, sales, social media, or collections preferred, but not required.
• Basic Proficiency with Microsoft Office Suite.
• Understanding of database programs preferred.
• Intermediate computer competency.

Company Values

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest, human communication.

Benefits

• Medical
• Dental
• Vision
• 401k
• Flexible Spending Account
• Paid Sick Leave and Paid Time Off
• Parental Leave
• Quarterly Performance Bonus
• Training
• Career Growth
• Education Reimbursement Programs

Physical Requirements

• Maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time.
• Frequent opportunity to move about.
• Maintain physical condition necessary for lifting and/or moving up to 25 pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• Office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system.
• Modern office setting.

Physical Demands

• Maintain physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time.
• Frequent opportunity to move about.
• Maintain physical condition necessary for lifting and/or moving up to 25 pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

• Maintain physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time.
• Frequent opportunity to move about.
• Maintain physical condition necessary for lifting and/or moving up to 25 pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Company Values

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest, human communication.

Benefits

• Medical
• Dental
• Vision
• 401k
• Flexible Spending Account
• Paid Sick Leave and Paid Time Off
• Parental Leave
• Quarterly Performance Bonus
• Training
• Career Growth
• Education Reimbursement Programs

Physical Requirements

• Maintain physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time.
• Frequent opportunity to move about.
• Maintain physical condition necessary for lifting and/or moving up to 25 pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

• Maintain physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time.
• Frequent opportunity to move about.
• Maintain physical condition necessary for lifting and/or moving up to 25 pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Company Values

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest, human communication.

Benefits

• Medical
• Dental
• Vision
• 401k
• Flexible Spending Account
• Paid Sick Leave and Paid Time Off
• Parental Leave
• Quarterly Performance Bonus
• Training
• Career Growth
• Education Reimbursement Programs

Physical Requirements

• Maintain physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time.
• Frequent opportunity to move about.
• Maintain physical condition necessary for lifting and/or moving up to 25 pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

• Maintain physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time.
• Frequent opportunity to move about.
• Maintain physical condition necessary for lifting and/or moving up to 25 pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Company Values

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest, human communication.

Benefits

• Medical
• Dental
• Vision
• 401k
• Flexible Spending Account
• Paid Sick Leave and Paid Time Off
• Parental Leave
• Quarterly Performance Bonus
• Training
• Career Growth
• Education Reimbursement Programs

Physical Requirements

• Maintain physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time.
• Frequent opportunity to move about.
• Maintain physical condition necessary for lifting and/or moving up to 25 pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

• Maintain physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time.
• Frequent opportunity to move about.
• Maintain physical condition necessary for lifting and/or moving up to 25 pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Company Values

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest, human communication.

Benefits

• Medical
• Dental
• Vision
• 401k
• Flexible Spending Account
• Paid Sick Leave and Paid Time Off
• Parental Leave
• Quarterly Performance Bonus