Residential Sales and Save Specialist - West
About the role
Responds same day to controllable and uncontrollable customer sales and cancellation requests assigned to the Inside Sales Channel. Through the development and implementation of sound sales and retention strategies and the use of effective selling and negotiation skills maximizes revenues and minimizes the impact of cancellation request and rate rollbacks. Secures updated contract agreements from customers. This role is remote and not required to be in the office, however the candidate must live within 50 miles of the Phoenix business unit (internal employees from Tupelo, MS; Coraopolis, PA; or Lombard, IL are eligible to apply). Normal setting for this job is remote/work from home, customer industrial facilities, corporate offices, airports, hotels. Attire for this job is business or business casual.
Responsibilities
- Sells and saves, secures, and converts by handling all customer sales and cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments using sound telephone-based negotiation practices.
- Resolves escalations for customer service within the defined territory.
- Generates revenue growth by utilizing a consultative selling approach in the acquisition and retention of current WM customers.
- Establishes and maintains a high level of customer satisfaction, including meeting customer sales and retention goals.
- Communicates to and works with the Market Area Sales Manager to support and resolve unique customer issues.
- Reduces lost accounts by diffusing cancellation requests.
- Increases revenue and profitability by executing sound plans on sales and retention calls to improve the customer's service and/or profitability while minimizing price rollbacks.
- Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
- Effectively uses WM sales productivity software tools (i.e., Prospect and Customer Database, Proposal Program, Pricing Tools, Genesys, Green Pages, etc.).
- Acquires in‑depth industry and company knowledge to prepare complex proposals and make recommendations on equipment optimization and leasing options.
- Proposes customer solutions that are compliant with appropriate local, state, and federal regulations.
- Updates and secures customer service agreements.
- Performs other minor duties as assigned.
Qualifications
- Must live and work in the US.
- Must live within 50 miles of the Phoenix business unit (or be an internal employee from Tupelo, MS; Coraopolis, PA; or Lombard, IL).
- Education: High school diploma or GED (accredited) and one year of relevant work experience.
- Experience: One (1) year of consumer‑based industry sales (in addition to the education requirement).
- Internal requirements include nine (9) months of proven success in a position involving customer interaction.
- Certificates, Licenses, Registrations or Other Requirements: None required.
Skills
- Build Relationships
- Communicate With Impact
- Demonstrate Professionalism
- Make Sound Decisions
- Think Strategically
- Proficient with Computer and Software Applications
- Produce Results
- Know the Business
- Influence and Negotiate
- Manage Work/Time
- Use Ethical Practices