Residential Route Supervisor - Solid Waste Industry - Fort Myers Area

Bonus Opportunity

Waste Pro offers a quarterly bonus of up to $3,500 per quarter for all Residential, Roll‑Off and Commercial Route Supervisors. This bonus program is designed to recognize and reward Supervisors with a commitment to safety and the important role of keeping our Waste Pro’s and Communities safe.

Summary of Position

The Residential Route Supervisor is responsible for supervising the daily service delivery to residential Waste Pro customers, ensuring safe, timely, and cost‑effective delivery of contracted services in accordance with Waste Pro practices, procedures, and applicable regulations. This position understands Waste Pro Core Values and applies principles of Positive Leadership in the supervision of drivers.

Essential Job Functions

• Directly responsible for the supervision of drivers and performance of daily operations.
• Greet drivers upon their arrival to the yard; ensure that pre‑ and post‑trip inspections are conducted.
• Communicate to drivers key service points, safety, and equipment issues while ensuring they understand the core values and are part of the Waste Pro team.
• Establish and maintain a clean, safe work environment and ensure compliance with company policies.
• Share decision‑driving techniques and ensure that employees adhere to and are knowledgeable of Waste Pro safety guidelines.
• Reinforce daily safe work practices and assist with the delivery of weekly safety meetings.
• Route all new service starts, including obtaining work orders, scheduling delivery of containers, and setting service days.
• Review productivity reports daily (yardage, tonnage, and hauls), reroute non‑performing routes to maximize service calls while minimizing labor costs.
• Schedule removal of cans on a timely basis when service is cancelled.
• Follow the routes to ensure that Waste Pro provides a “Distinguishably Different” level of service to customers.
• Respond to dispatch calls or messages submitted via the Trac‑Ez system.
• Talk with drivers to clarify any unique service requirements and make drivers aware of the situation for next‑day service.
• Address all customer issues, complaints, and inquiries by speaking with the customer and/or driver.
• Address overloaded cans, renew contracts, or refer service changes to the sales representative if applicable.
• Interact with city, state, and municipal agencies to ensure customers are serviced in a timely manner.
• Perform route observations to ensure safety procedures are followed.
• Ensure corrals are in good condition, cans are sanitized, debris is cleared, bins are placed and labeled properly, and gates are closed.
• Complete route observation reports and discuss observations with drivers, covering safety issues, customer calls, route cleanliness, and truck appearance.
• Identify training needs and review them with drivers.
• Monitor drivers’ daily pre‑trip inspections, address findings, and ensure proper inspections are conducted.
• Review all truck repair issues and coordinate with the shop manager to ensure mechanical problems are fixed.
• Monitor driver time and attendance, completed route sheets, disposal tickets, and compliance with DOT hours‑of‑service and Waste Pro regulations.
• Complete accident and injury reports.
• Respond to vehicle accident investigations, workers’ compensation, and property‑damage claims.
• Train and provide orientation for new employees.
• Conduct performance evaluations, monitor and track employee attendance, complete disciplinary actions, and attend meetings that apply positive leadership principles.
• Ensure front loaders are cleaned on a daily basis.
• Drive and assist on routes to cover shortages.
• Assist drivers who are behind the normal schedule as needed.

Other Job Responsibilities

• Attend and participate in corporation‑sponsored training courses as assigned.
• Stay up to date on current technology used by Waste Pro USA.
• Perform any additional duties assigned by the Supervisor.

Work Environment

Normal setting for this job is: outside supervising in the field.