Residential Property Management Operations Manager

Responsibilities

• Serve as the primary point of contact for tenants and property owners
• Answer inbound phone calls and inquiries related to property management and rentals
• Resolve tenant concerns professionally, calmly, and in alignment with company standards
• Maintain clear, accurate documentation of all communication within TenantCloud
• Ensure tenants feel heard, owners feel informed, and expectations are consistently managed
• Oversee rent collection, delinquencies, notices, and lease enforcement
• Manage move-ins, move-outs, renewals, inspections, and security deposit accounting
• Prepare and review monthly owner statements through TenantCloud
• Ensure all financial data is entered accurately to support automated reporting
• Maintain compliance with Fair Housing laws and Utah property management regulations
• Track expenses, pay bills, and monitor expenditures to ensure financial goals are met
• Advertise available units and leverage referrals to attract qualified tenants
• Establish and recommend competitive rental pricing by analyzing market data, expenses, and asset goals
• Monitor prospects, leasing activity, and vacancy trends to support portfolio growth
• Show rental units as needed, execute leases and addenda (license required)
• Support onboarding of new properties and management clients as the portfolio scales
• Triage maintenance requests and determine urgency and scope
• Obtain, review, and evaluate repair bids based on cost, necessity, and long-term value
• Cook up and approve work within guidelines, and follow through to completion
• Track preventative maintenance schedules and recurring service needs
• Communicate repair recommendations and outcomes clearly with property owners

Qualifications

• A valid Real Estate License
• 2+ years in property management or real estate operations
• Comfortable on the phone with tenants, owners, and vendors
• Possess the ability to connect with a variety of personalities on the phone and in person
• Strong understanding of residential maintenance and repairs
• Excellent computer skills, including Microsoft Office
• Experience with property management software (TenantCloud a plus)
• Organized, calm under pressure, and process-oriented
• Reliable transportation for property visits and showings
• Some weekend and evening hours required

Compensation

$50,000 - $60,000/year

About Justin Udy & Team

Our mission is to provide a first-class experience and genuinely help people. Period. We assist and educate clients and help them build wealth through real estate. Justin Udy & Team is ranked in the top 1% in sales in Utah. With $50M+ in gross sales, we are growing and expanding our dynamic team.

Share this job

All jobs / Jobs in UT / Justin Udy & Team / Residential Property Management Operations Manager