Property Management Operations Manager

NeighborWorks® Umpqua Property Management Operations Manager NeighborWorks Umpqua (NWU) is seeking a Property Management Operations Manager to oversee the daily operations of our housing portfolio. This role ensures efficient property management, strong financial performance, and high tenant satisfaction while leading a team of property managers and maintenance staff. Why Join Us? For over 30 years, NWU has been dedicated to providing quality affordable housing and strengthening communities in Southern Oregon. Our success is driven by a commitment to operational excellence and sustainable housing solutions. What You’ll Do Operational Oversight Develop and maintain an operational plan that ensures efficient tenant interactions, property maintenance, and compliance trackingConduct regular site visits to inspect properties, engage with staff, and identify operational improvementsLead weekly team meetings to align property managers and maintenance staff on shared objectivesImplement process improvements to optimize unit turnover times, days vacant, and overall occupancy rates Financial and Budget Management Ensure unit turn times, vacancy rates, and rent collections meet organizational standardsMonitor operating budgets and assist in budget development and expense managementWork with the finance team to track revenue and expenses, ensuring properties operate within financial targets Tenant and Community Engagement Mediate tenant concerns to ensure timely and fair resolutionPartner with Resident Services staff to align operations with tenant-focused programs and initiatives Compliance and Policy Implementation Conduct monthly tenant file audits to ensure compliance with LIHTC, HUD, and other regulatory requirementsProvide training and guidance to property management staff on compliance, policies, and best practicesMaintain and update departmental policies and manuals in alignment with industry standards Team Leadership and Development Supervise and support a team of property managers and assigned staffProvide technical support for property management software and coach staff on efficient usageConduct performance evaluations and provide ongoing staff development What You Bring Experience overseeing property management operations, unit turnovers, and vacancy rate improvementsStrong understanding of affordable housing regulations, including LIHTC, HUD, and HOME programsKnowledge of budgeting, expense tracking, and financial performance in property managementLeadership skills with experience supervising teams and optimizing processesProficiency in Microsoft Office Suite and property management software, such as Yardi Minimum Qualifications Associate degree in management, business, or a related field preferredMinimum three years of supervisory experience in affordable housing property managementStrong knowledge of regulatory compliance and financial management in property operationsAbility to travel to different sites and manage multiple priorities effectively What We Offer Employer-paid medical, vision, and dental premiums with contributions for dependents401(k) match contributionsPaid leave, including federal holidays, vacation, and sick timeAdditional benefits including HSA, FSA, accident coverage, and legal plans Work Environment And Physical Requirements Office-based with occasional property site visitsRegular use of a computer and office tools; occasional lifting up to 15 poundsReasonable accommodations available for individuals with disabilities Join Our Team If you have experience in property management operations, financial oversight, and compliance, and want to lead a team in a mission-driven organization, we want to hear from you. The selected candidate may start through a staffing agency partner for the introductory period before transitioning to NWU employment. Powered by JazzHR 0b2vvgETe0