Residential Program Supervisor (Direct Support / DSP)

Why You’ll Love Working Here (Benefits)

• Student Loan Repayment Assistance
• Robust Healthcare: Cost-share medical, plus 100% Employer-Paid Dental & Vision
• Financial Incentives: Attendance bonuses + Referral bonuses (up to $500 per referral)
• Future Security: 401(k) with company matching, plus life and disability insurance
• Work-Life Support: Generous Paid Time Off (PTO) for vacations; paid training and orientation, health savings, flexible spending, & dependent care accounts; and a local Employee Resource Network & national Employee Assistance Program
• Growth: Continuous career growth and advancement opportunities

About The Role

We believe that every individual regardless of the challenges they face deserves a life filled with dignity, joy, and unconditional belonging. In this leadership role, you will:

• Champion a Community: Lead a dedicated care team, support independent living, and tear down barriers to help our residents gain full acceptance.
• Lead from the Heart: Cultivate a peaceful and thriving environment for individuals.

Key Responsibilities

• Site Operations: Oversee daily operations, household budgets, grocery management, emergency drills, and maintenance needs across assigned residential sites.
• Team Leadership: Provide daily leadership, coaching, and training to DSPs. Participate in hiring, onboarding, staff development, scheduling, call-offs, shift coverage, and PTO approvals.
• Quality Assurance & Compliance: Conduct weekly site visits and monthly QA reviews. Ensure staff are thoroughly trained on ISP/IP plans, policies, and procedures.
• Documentation & Safety: Monitor critical documentation, including MARs, Primary Solutions, and required reports. Ensure all individuals are safe and free from abuse, neglect, and exploitation.
• Collaborative Care: Assist with team meetings, assessments, and care coordination. Communicate fluidly with supervisors, nursing staff, and administrative teams.
• Hands-On Support: Participate in the on-call weekend rotation and provide direct care support/backup coverage (1st, 2nd, or 3rd shifts; weekends) as needed.

Required Minimums

• A high school diploma or GED.
• 1–3 years of experience in developmental disabilities, caregiving, or human services.
• Must be 18 years of age or older.
• Valid driver’s license, reliable personal transportation, and a clean driving record (fewer than 6 points).
• Ability to successfully pass BCI/FBI background checks and required health screenings.

Preferred Assets

• Associate degree in Social Work, Human Services, Healthcare, or a related field.
• Prior supervisory or leadership experience.
• Strong communication, organization, and critical thinking skills.

Top Qualities For Success

• Leadership & Coaching mindset
• Strong time management & decision-making skills
• Communication & relationship-building strengths
• An authentic, person-centered approach to care
• High reliability & professionalism

Schedule & Work Environment

• Full-time leadership role with mixed schedule primarily across 1st and 2nd shifts.
• Includes an on-call weekend rotation and additional hours as needed for program or direct care coverage.
• Primarily field-based with regular site visits. Must be completely comfortable providing direct care when needed and supporting multiple residential locations.

About The Epilepsy Center Of NW Ohio

The Epilepsy Center of Northwest Ohio is a non-profit organization dedicated to improving the lives of individuals and families affected by epilepsy and developmental disabilities. We are an Equal Opportunity Employer focused on inclusion, empowerment, and understanding.