Residential Program Supervisor - Direct Support
About The Role
As a Residential Program Supervisor (House Supervisor), you’ll ensure high-quality, person-centered care while overseeing the daily healthcare and lifestyle operations of residential living homes. Through coordinating services, you will maintain safe, enriching home environments for the individuals we serve. In addition to leading, training, and mentoring Direct Support Professionals (DSPs) who are the front-line caregivers to the individuals we support.
Responsibilities
- Oversee daily operations of assigned residential sites
- Provide leadership, coaching, and training to DSPs
- Ensure staff are trained on ISP/IP plans, policies, and procedures
- Monitor documentation including MARs, Brittco entries, and required reports
- Conduct weekly site visits and monthly QA reviews
- Provide direct care support as needed
- Assist with team meetings, assessments, and care coordination
- Manage scheduling, call-offs, shift coverage, and PTO approvals
- Ensure completion of emergency drills and safety compliance
- Oversee household budgets, groceries, and maintenance needs
- Communicate with supervisors, nursing staff, and administrative teams
- Participate in hiring, onboarding, and staff development
- Ensure individuals are safe and free from abuse, neglect, and exploitation
- Participate in on-call rotation and provide backup support
Requirements
- High school diploma or GED
- 1 – 3 years of experience in developmental disabilities, caregiving, or human services
- Must be 18 years or older
- Valid driver’s license, reliable transportation, and clean driving record (fewer than 6 points)
- Ability to pass BCI/FBI background checks and required screenings
Qualifications
Preferred:
- Associate degree in Social Work, Human Services, Healthcare, or related field
- Supervisory or leadership experience
- Strong communication, organization, and leadership skills
Top Qualities:
- Leadership & Coaching
- Time Management & Decision Making
- Communication & Relationship Building
- Organization & Critical Thinking
- Person-Centered Mindset
- Reliability & Professionalism
Benefits
- Paid time off, training, and orientation
- Health insurance (cost-share medical; employer-paid dental & vision)
- 401(k) with employer matching
- Student loan repayment assistance
- Attendance and referral bonuses (up to $500 per referral)
- Local Employee Resource Network (Employee Assistance Program)
- Flexible spending & dependent care accounts
- Life & disability insurance
- Opportunities for career growth and advancement
Schedule
- Full-time leadership role with flexible scheduling of 1st and 2nd shift
- On-call weekend rotation
- Additional hours as needed for program support
- Direct care coverage as needed (1st, 2nd, 3rd shifts; weekends)
Work Environment
Primarily field-based with regular site visits. Must be comfortable providing direct care when needed and supporting multiple residential locations.
About The Epilepsy Center Of NW Ohio
The Epilepsy Center of Northwest Ohio is a non-profit organization dedicated to improving the lives of individuals and families affected by epilepsy and developmental disabilities. We are an Equal Opportunity Employer focused on inclusion, empowerment, and understanding.