Residential Program Manager (QIDP) – Direct Hire

Location: White Plains, NY | Employment Type: Full-Time | Direct Hire

Pay

$28.00–$30.00 per hour + Benefits

Schedule

• Full-Time | 37.5 Hours Per Week
• Must work one weekend day each week
• Flexible availability required for days, evenings, and occasional overnights

About the role

We are seeking a dedicated Residential Program Manager (QIDP) to oversee services and supports for individuals with intellectual and developmental disabilities across residential and community-based programs. This leadership role is responsible for ensuring person-centered care, regulatory compliance, program quality, staff supervision, and positive outcomes for the individuals served. The ideal candidate has experience in the developmental disabilities field, strong leadership skills, and a commitment to promoting independence, dignity, and inclusion.

Responsibilities

• Coordinate and oversee services across residential and community-based programs
• Develop, implement, and monitor individualized goals, support plans, and programming
• Collaborate with families, Care Managers, clinicians, and outside providers to ensure continuity of care
• Attend Life Plan and interdisciplinary meetings and ensure required documentation is completed accurately and on time
• Monitor program operations, quality standards, and regulatory compliance
• Supervise, coach, train, and evaluate direct support staff
• Ensure incidents, investigations, and corrective actions are documented and addressed appropriately
• Conduct program observations and support quality improvement initiatives
• Monitor staffing coverage and ensure individuals receive quality care and support
• Maintain communication with families, guardians, and stakeholders
• Assist with audits, inspections, and compliance reviews
• Support crisis intervention efforts and emergency response activities as needed

Requirements

• Bachelor's Degree in Human Services, Psychology, Social Work, Special Education, Rehabilitation, or a related field required
• Minimum 1 year of experience working with individuals with intellectual and developmental disabilities or in a related human services setting
• Experience with service coordination, person-centered planning, case management, or program oversight preferred
• Previous supervisory or leadership experience preferred
• Knowledge of OPWDD regulations and developmental disability services preferred
• Strong communication, documentation, organizational, and staff development skills
• Valid New York State Driver's License required
• Ability to travel between program locations in White Plains, Fishkill, Wappingers Falls, Brewster, and Carmel
• Ability to obtain and maintain required certifications, including AMAP and agency vehicle certification

Benefits

• Direct hire position with comprehensive benefits
• Opportunity to make a meaningful impact in the lives of individuals with developmental disabilities
• Leadership role with growth potential
• Collaborative and mission-driven team environment
• Diverse responsibilities including program management, staff development, and service coordination
• Stable full-time schedule with long-term career potential