Residential Program Manager (Group Homes)

About the role

Manage all aspects of a group home serving four to eight adults (ages 22+) with intellectual and developmental disabilities. Develop Individual Support Plans (ISPs) and lead a team of direct-care professionals to increase each person’s independence and sense of belonging.

Location

Salisbury, MA (group-home setting)

Responsibilities

• Hire, train, and coach staff; ensure all program staff training requirements are met and maintained.
• Provide ongoing supervision, feedback, and performance support to team members.
• Develop and implement Individual Support Plans for each person served in collaboration with the clinical team.
• Train and monitor staff to ensure consistent, high-quality care.
• Ensure quality health care for each individual—promote a healthy lifestyle within the home.
• Ensure timely scheduling and completion of all routine and follow-up medical appointments.
• Monitor that all medical and clinical recommendations are followed by all staff.
• Collaborate with all service providers: nurses, clinicians, and day-programming staff to meet behavioral and medical needs.
• Build and maintain positive relationships with family members and guardians; communicate proactively and professionally regarding individual care.
• Coordinate and prepare for family and team meetings as needed; train staff in best practices for working with families.
• Ensure records are updated as required (medication lists, doctor’s orders, and medical documentation).
• Oversee medication orders and administration through daily and weekly checks.
• Provide emergency and on-call coverage as needed; respond to incidents, manage call-outs, schedule per-diem staff, complete on-call reports, and provide shift coverage if necessary.

Requirements

• Bachelor’s degree in Human Services or a related field (may substitute for required experience), or High School Diploma or GED with at least three years’ experience working with intellectual/developmental disabilities.
• Supervisory and administrative experience in a residential or human-services setting with a proven ability to foster a supportive and collaborative environment for staff and individuals.
• Ability to read, write, and comprehend English to accurately follow Individual Service Plans (ISPs), document services provided, and communicate effectively with individuals, families, and healthcare professionals.
• Strong organizational and multitasking abilities; skilled in problem-solving.
• MAP (Medication Administration Program) certification (training offered by Waystone to acquire within 6 months of employment).
• CPR/First Aid certification (training offered by Waystone to acquire within 3 months of employment).
• Valid driver’s license in good standing with at least one year of driving experience; must be able to drive and train staff on the use of wheelchair-accessible vans.
• Proficiency with Microsoft Office and general computer literacy, including experience with data-management systems and recordkeeping platforms such as HCSIS, Ehana, and Relias.

Schedule

Monday–Friday, 9:00 am–5:00 pm. Overseeing 24/7 operations, you will have on-call responsibilities and must be flexible for evening, weekend, and holiday coverage.

Pay

Annualized salary range: $46,800–$52,264 for this 40-hour, exempt, full-time position.

Benefits

• Health, dental, and vision insurance (eligible to enroll on first day).
• Comprehensive wellness program.
• Flexible Spending Accounts.
• Retirement Savings Plan (401k/Roth) with employer match.
• 2 weeks vacation.
• 12 holidays.
• 3 personal days.
• 9 sick days.
• DEIB Committee with monthly speaker series/events.
• Ongoing professional development with opportunities for CEUs.
• Employee appreciation events.
• Room for growth within Waystone.
• Tuition reimbursement.
• Employee referral bonuses.
• Employee of the month bonus.