Residential Program Manager

Brief Description

Lead With Purpose. Make an Impact. Grow Your Career.

About the Role

This leadership role oversees the day-to-day operations of our 24/7 residential homes serving adults with intellectual disabilities. You’ll play a vital role in ensuring individuals receive high-quality, person-centered supports in a safe, respectful, and empowering environment. As a key leader, the Residential Program Manager provides hands-on leadership, coaching, and professional development to Home Coordinators and Direct Support Professionals, while driving excellence, accountability, and continuous quality improvement across assigned homes.

Why Work at PathWays?

• Comprehensive Benefits Package
• Generous PTO, Vacation & Sick Time
• Paid Holidays
• Employer-Paid Life Insurance
• 403(b) Retirement Plan
• FREE EAP Services
• Employee Referral Incentives
• Employee Discounts (AT&T, Planet Fitness, Loan Forgiveness programs, and more)
• Company-Paid Training (CPR, Medication Administration, Certified Investigator, and more)

What You’ll Do

• Oversee daily operations of assigned residential programs, including staffing, program funds, and physical sites
• Supervise, coach, and support Home Coordinators and Direct Support Professionals
• Conduct and document regular developmental meetings focused on performance, problem-solving, service quality, and professional growth
• Ensure compliance with all licensing, regulatory, and quality assurance requirements
• Perform routine inspections of residential properties and review individual care documentation
• Manage incidents thoroughly and in accordance with agency policy and regulatory requirements
• Maintain consistent clinical, health, wellness, and nutritional standards
• Ensure all required documentation for individuals, staff, and homes is accurate and completed on time
• Promote a culture where individual safety and well-being are always the top priority
• Participate in interdisciplinary teams, including implementation of ISPs, behavior support plans, and clinical initiatives
• Enforce PathWays policies and procedures, along with DHS, HUD, OSHA, and HIPAA regulations

Career Development at PathWays

• We offer the National Alliance for Direct Support Professionals (NADSP) Certification Program, including the Front-Line Supervisor Certification.
• Earn a $1.50/hour pay increase with certification.
• Your dedication and leadership are recognized and rewarded.

Requirements

• Associate’s or Bachelor’s degree required OR
• In lieu of a degree, a minimum of four (4) years of Human Services or Direct Care experience
• 3–5 years of experience in a Human Services agency
• Experience supporting individuals with intellectual disabilities in a residential/group home setting preferred
• Previous supervisory experience preferred
• Licenses & Certifications:
• Valid driver’s license required; must be maintained throughout employment
• Personal auto insurance required and must meet PathWays eligibility
• Must obtain and maintain:
• CPR/First Aid
• ODP Medication Administration
• Certified Investigator
• HUD Property Manager certification

Physical & Additional Requirements

• Must be at least 18 years of age
• Successful completion of criminal background checks
• Pre-employment physical and TB test
• Ability to lift up to 30 pounds independently; heavier lifting requires team assistance
• Ability to assist individuals with transfers, toileting, and physical support needs
• Ability to participate in approved physical management techniques
• Frequent travel by personal or agency vehicle; work in varying weather conditions
• Ability to stand, walk, bend, kneel, lift, push, pull, reach, and perform repetitive motion
• Normal range of vision and hearing required

Equal Opportunity Employer

We value the unique experiences and perspectives that every person brings to our team. In accordance with the Americans with Disabilities Act (ADA), PathWays provides reasonable accommodations to qualified individuals with disabilities. We encourage prospective and current employees to discuss any accommodation needs so we can create a supportive, accessible, and empowering workplace for everyone.