Program Manager

About the role

The Program Manager serves as the school liaison for online services and program platforms. This role will work closely with the on-site principal to help with annual planning and supervising the instructional program. With a strong focus on customer relationships, this role is an ambassador for Stride, Inc. with the community and civic groups and ensures compliance with the requirements of federal, state and local agencies.

Responsibilities

• Function as a key point of contact for account ongoing planning, implementation, and support
• Offer superior customer experience proactively addressing ongoing training and support needs in collaboration with other LS team members
• Cookordinate resources to ensure customer experiences seamless service delivery from marketing/enrollment, operations, curriculum, instruction, support, billing, training, professional development, etc.
• Provide regular updates to partners on the progress of Learning Solutions support, services, timelines, operations, and campaigns
• Collaborate closely with sales, enablement, academic, and other Learning Solutions team members to ensure customer satisfaction
• Escalates technical issues and determines the best resources for remediation
• Provide general leadership and be an active participant in the development, guidance, and mentorship of instructional staff by conducting regular one-on-ones and instructional-related team meetings, facilitating learning opportunities where appropriate, and supporting the creation of short-term and long-term staff development plans
• Supervise, monitor, observe, and evaluate designated teachers and staff on their performance and responsibilities in the achievement of school goals and priorities, and provide regular and specific feedback and recognition on employee performance to produce desired results
• Maintain departmental compliance with accountability measures
• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
• Maintain knowledge of any state law or administrative requirement for assigned areas and understanding the ramification of any changes to the operations of instructional services in their area
• Collaborate with other Stride departments in support of company initiatives
• Perform other duties/responsibilities as assigned by his/her direct supervisor

Requirements

• Master’s degree in Educational Leadership or relevant field AND Ten (10) years of related professional experience AND Five (5) years of leadership OR Equivalent combination of education and experience
• Demonstrated leadership, management, interpersonal relations and communication skills
• Proven business experience and acumen
• Owner of a line of business or school budget
• Experience building a leadership team of top talent and creating an environment that supports active listening and willingness to share different viewpoints
• Successful creation of strategic partnerships that enable business growth
• MS 365; Web proficiency
• Ability to travel up to 25% of the time

Qualifications

• Valid appropriate state administrative license as required

Skills

• Strategic planning
• Customer service
• Team management
• Instructional support
• Compliance monitoring
• Communication
• Leadership

Benefits

Not specified

Pay

$55,068 - $75,000

Schedule

Not specified