Residential Program Manager

About the role

Nexus Family Healing is looking to hire a Residential Program Manager to join our newest Youth Psychiatric Residential Treatment facility in Eugene, Oregon! Nexus Family Healing is expanding to Eugene, Oregon, with the opening of a new 14-bed psychiatric residential treatment facility (PRTF) set to open this summer! This location is in partnership with the Oregon Health Authority Behavioral Health Division and will serve justice-involved youth ages 12 – 17, experiencing acute emotional concerns, and serious and persistent mental illness. At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Responsibilities

• Ensures sufficient staff-to-client ratios are maintained at all times, maximizing the treatment process, ensuring client safety, and complying with licensing requirements.
• Oversees the planning and scheduling of clients’ daily treatment services, family contact and visits, special events, and community involvement; ensures client transportation and supervision needs are met.
• Identifies and analyzes current or potential program risk factors; initiates and implements thoughtful long-term solutions that support program goals and maintain effectiveness.
• Collaborates with the Associate Director and Clinical Director to evaluate long-term changes that support the therapeutic treatment process.
• Works with appropriate staff to communicate care changes to families and other treatment team members.
• Ensures staff are equipped to work effectively with families and utilize strengths-based, trauma-informed practices.
• Participates in the evaluation of prospective clients.
• Encourages staff and program preparedness throughout the admission and intake process, ensuring clients are transitioned in a manner that continuously meets client and family needs.
• Oversees staff implementation of safe environment plans, behavior plans, and plans of care.
• Monitors the delivery of treatment services to residents to ensure proper follow-through and follow-up within the program.
• Participates in risk management, risk mitigation, and quality improvement initiatives by serving as a contributing member of the Risk Management and Quality Improvement Committees.
• Assists in developing policies and procedures that support the successful functioning of the program.
• Collaborates with leadership and talent acquisition to recruit, interview, and hire qualified staff.
• Ensures consistent staffing coverage in compliance with licensing standards; participates in the supervisory on-call rotation.
• Oversees accurate and confidential maintenance of client records; ensures timely reporting of incidents to appropriate authorities.
• Leads onboarding and orientation for new hires; provides ongoing training and mentorship to support staff growth.
• Coaches staff on trauma-informed care, treatment planning, behavior management, compliance, and documentation standards.
• Conducts regular performance evaluations with constructive feedback and individualized development plans.
• Facilitates or participates in team, clinical, and program meetings; ensures clear and consistent communication across teams.
• Models program