Residential Program Manager

Nexus Family Healing is hiring a Residential Program Manager to join our newest youth crisis and stabilization center in Hennepin County. This 13-bed, short-term residential service supports Hennepin County youth with complex mental and behavioral health issues, reducing inappropriate care settings like emergency rooms, police stations, juvenile detention, or unstable home situations. The role provides treatment and therapeutic supports while triage, assessment, and transition planning occur with families.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, striving for a workforce that reflects and supports that diversity.

Pay and Schedule

• Full-time onsite opportunity
• Location: 1800 Chicago Avenue in Minneapolis
• Salary Range: $58,000-$65,000 annually

Benefits

• Four weeks paid time off (PTO) in the first year of employment
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• Talkspace Therapy Benefit for the whole family (NEW)
• Hinge Health Benefit for the whole family (NEW)
• Carrot Fertility Benefit (NEW)
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion

About the Role

The Residential Program Manager supervises the daily operations of residential programming, providing leadership, direction, and oversight to Milieu Supervisors and other staff. This role ensures communication, planning, collaboration, and operational effectiveness that support client treatment services.

Responsibilities

Treatment Programming Development & Maintenance

• Ensures sufficient staff-to-client ratios are maintained at all times, maximizing the treatment process, ensuring client safety, and complying with licensing requirements.
• Oversees the planning and scheduling of clients’ daily treatment services, family contact and visits, special events, and community involvement; ensures client transportation and supervision needs are met.
• Identifies and analyzes current or potential program risk factors; initiates and implements thoughtful long-term solutions that support program goals and maintain effectiveness.
• Collaborates with the Associate Director and Clinical Director to evaluate long-term changes that support the therapeutic treatment process.
• Works with appropriate staff to communicate care changes to families and other treatment team members.
• Ensures staff are equipped to work effectively with families and utilize strengths-based, trauma-informed practices.

Client Treatment Planning & Strategy

• Participates in the evaluation of prospective clients.
• Encourages staff and program preparedness throughout the admission and intake process, ensuring clients are transitioned in a manner that continuously meets client and family needs.
• Oversees staff implementation of safe environment plans, behavior plans, and plans of care.
• Monitors the delivery of treatment services to residents to ensure proper follow-through and follow-up within the program.

Program Operations

• Participates in risk management, risk mitigation, and quality improvement initiatives by serving as a contributing member of the Risk Management and Quality Improvement Committees.
• Assists in developing policies and procedures that support the successful functioning of the program.

Program Leadership & Staff Training and Development

• Collaborates with leadership and talent acquisition to recruit, interview, and hire qualified staff.
• Ensures consistent staffing coverage in compliance with licensing standards; participates in the supervisory on-call rotation.
• Oversees accurate and confidential maintenance of client records; ensures timely reporting of incidents to appropriate authorities.
• Leads onboarding and orientation for new hires; provides ongoing training and mentorship to support staff growth.
• Coaches staff on trauma-informed care, treatment planning, behavior management, compliance, and documentation standards.
• Conducts regular performance evaluations with constructive feedback and individualized development plans.
• Facilitates or participates in team, clinical, and program meetings; ensures clear and consistent communication across teams.

Program Collaboration & Monitoring

• Models program values by demonstrating professionalism, therapeutic skills, and alignment with treatment goals.
• Maintains strict confidentiality in accordance with Nexus policies and privacy regulations.
• Communicates with empathy, respect, and professionalism toward clients and staff.
• Engages in therapeutic interventions within training scope while maintaining healthy boundaries.
• Responds to emergencies and performs First Aid/CPR per established protocols.
• Ensures emotional and physical safety by monitoring compliance with health codes and safety procedures; conducts regular inspections and addresses concerns promptly.
• Respects and incorporates cultural differences in all aspects of service delivery.

Requirements

Required Qualifications

• Bachelor's degree in a related field, or a high school diploma or GED and a minimum of 5 years related experience
• Minimum of 3 years of related experience in a community-based program or similar
• Minimum of 2 years of supervisory experience
• Must be 21 years of age or above
• Valid driver’s license required; must meet state regulating agency and Home Office driving requirements
• Ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges
• Must successfully complete a three-part Therapeutic Crisis Intervention exam and training
• Must successfully pass a DHS criminal background check
• Must be open to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values

Preferred Qualifications

• Bachelor's or Master's degree in a related field strongly preferred

Values

At Nexus Family Healing, our voices and actions focus on recognizing, affirming, and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression, and faith. Our ICARE values include:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy, care, and concern
• Agility: Exhibiting flexibility and adapting quickly
• Responsiveness: Being quick, positive, and accurate
• Excellence: Demonstrating quality results that surpass ordinary standards