Residential Program Manager

About the Role

Primarily responsible for managing and coordinating the operations of assigned residential site(s) housing adults diagnosed with developmental and intellectual disabilities. Ensures quality and consistency of operations on a daily basis in compliance with all regulatory standards. Hires, trains, and manages all direct support staff employed at assigned site(s). Advocates for the rights of individuals served through supervising the development and implementation of individualized, community-integrated service plans.

Responsibilities

• Manage daily schedules and coordinate shift coverage (20%)
• Ensure policies and procedures are followed by staff in accordance with regulatory training mandates, the Glenkirk Employee Handbook, and the AFSCME Collective Bargaining Agreement (20%)
• Interview and hire for vacant direct support staff and case manager positions at assigned sites (15%)
• Initiate, model, and supervise all on-the-job training and ongoing trainings for new hires and existing employees (15%)
• Oversee and ensure physical plant and program safety, including submitting maintenance work orders, conducting drills, completing reports, maintaining First Aid kits, temperature logs, and proper storage for hazardous chemicals (5%)
• Oversee and quality control stock and inventory of household necessities, including submitting monthly supply orders, trust fund requests, and weekly grocery orders (5%)
• Oversee and quality control program petty cash funds, Link cards, and grocery store cards; maintain accurate ledgers of all expenditures with corresponding receipts (5%)
• Monitor the delivery of program services by ensuring quality implementation of the Individuals’ SIS (5%)
• Ensure case files are up-to-date for each assigned individual and comply with all regulatory standards (e.g., DHS Rule 115/116, QA, DOL, BALC, IDPH), internal QA processes, Case Record Reviews, Glenkirk Policies and Procedures, Outcome Measurement, Behavior Management, Human Rights, and Safety (5%)
• Oversee and ensure the health and well-being of individuals served by attending medical appointments and/or emergencies as needed, and acting as the lead liaison between medical facilities and Glenkirk (5%)
• Participate in Manager on Duty (MOD) responsibilities on an ongoing basis during the work week and on a rotating basis on weekends
• Other duties as assigned

Requirements

• Bachelor’s degree in human services, a related field, or extensive coursework in psychology, social work, or physical therapy
• 1+ year of experience working directly with people with developmental disabilities or the ability to meet the minimum federal educational requirements for a Qualified Intellectual Disabilities Professional (QIDP)
• 2+ years of proven leadership and management experience (preferred)
• Valid IL driver’s license

Skills & Knowledge

• Demonstrated ability to work with people with intellectual and developmental disabilities
• Ability to work effectively and cooperatively with administration, staff, and external parties
• Established professional leadership skills
• Demonstrated analytical ability
• Strong written and verbal communication skills

Physical Requirements

• Able to lift 44 lbs
• Able to lift and move non- and semi-ambulatory individuals with the assistance of mechanical devices (e.g., Hoyer lift, gait belt)
• Assist individuals on/off the bus/van
• Able to move boxes and/or furniture for cleaning
• Able to climb a ladder or step stool as required