Residential Program Manager

About the role

Monte Nido Clementine West Nyack is a residential treatment program exclusively for adolescents seeking treatment for Anorexia Nervosa, Bulimia Nervosa, Binge Eating Disorder, or Exercise Addiction. At Clementine, we support adolescents and their families on the path to full recovery by preparing each adolescent to navigate the challenges of life free of the eating disorder. We provide empathy, education, and support to families as partners in the recovery process, helping each adolescent replace the eating disorder with healthy skills and a deep understanding of how to live a life that reflects their unique individuality.

The Program Manager facilitates the execution of all program operations in accordance with the Monte Nido & Affiliates philosophy and mission. This role oversees the administrative end of the daily functioning of the facility, ensuring the clinical team can best carry out their duties while conforming to state and other regulatory standards. The Program Manager reports daily to the Clinical Director and supports them through admissions and client chart oversight, while supervising facility-wide quality improvement and risk management as directed by the Compliance Director.

Responsibilities

Facility Related Duties

• Gather, organize, schedule, and conduct quarterly mandated meetings for Joint Commission, state licensure, and OSHA (quarterly governing body, performance improvement, and safety committee).
• Serve as facility point-person for all compliance, licensing, and facility-related issues.
• Work with Compliance Director to maintain program compliance with State licensing bodies, Joint Commission, and other regulating and accreditation organizations.
• Ensure facility-wide inspections are up to date, facilities comply with building and safety codes, and are well maintained.
• Ensure stored personal belongings are accounted for and update logs as needed.
• Participate in organization-wide compliance activities as time and needs allow.
• Be responsible for Emergency Management and Environment of Care, including coordinating fire drills, monthly safety audits, disaster drills, maintaining Emergency Management Plans, and training staff on these plans.
• Update the Emergency Management binder with all admissions and discharges.
• Assist with facility scheduling in cooperation with the Clinical Director.
• In an emergency or declared state of emergency, may be required to stay onsite as part of the emergency team until the emergency has ended.
• Complete all Quarterly Meeting Minutes and submit them timely to Compliance.
• Coordinate with property manager and provide a list of required needs.
• Maintain appropriate salt and bleach levels within the water filtration system (where required).
• Manage the facility vehicle, maintenance, and logs.

Administrative Responsibilities

• Facilitate communication with clients and families.
• Record daily attendance and census into Salesforce by 9 AM local time and coordinate with Billing on all authorizations.
• Establish, maintain, and distribute all policies & procedures in conjunction with the Compliance Director.
• Manage Incident Reports and associated documentation with the Clinical Director.
• Maintain familiarity with all client files and pertinent information.
• Assist in chart management to ensure charts contain all required completed documents with signatures, including admissions and discharge audits, and closing charts.
• Attend and participate in all required staff meetings and management meetings, aiding in facilitation where needed.
• Handle day-of admissions, including creating client charts, coordinating with Admissions, ensuring client rooms are ready, inputting client data into computer systems, orienting clients and families to the program, and reviewing all consents. Inform the outreach team of the admission.
• Facilitate tours with potential clients, outpatient providers, and visiting professionals.
• Ensure all admission and discharge surveys are provided to clients and completed.
• Support the milieu, assist at the table, provide transportation, and offer additional coverage as required.
• Ensure discharge documents are completed and clients leave with all belongings.
• Supervise administrative office operations, including purchasing administrative and building supplies.
• Complete credit card reconciliation and upload receipts by the end of each month.
• Review all mail and send accounting and checks mailed to the program.
• Send invoices to accounting for payment for any contractors.
• Create all client binders and parent information packets.
• Update the CFO on new hires who need to be added to the facility car insurance.

Management Responsibilities

• Execute daily operations, including supervision of administrative services, personnel management, and interdepartmental coordination.
• Support facility staff in job performance.
• Assist in Joint Commission, OSHA, and State-required trainings monthly and annually for all staff.
• Issue and track mandated monthly training logs/manuals for all staff, including off-site per diem employees.
• Ensure adherence to all Monte Nido & Affiliates rules, policies, and guidelines, including facility health and safety.
• Coordinate with supervisors and Human Resources to ensure staff are current with Joint Commission employee requirements.
• Assist in the completion of orientation and on-boarding with new hires.
• Assist Human Resources staff in maintaining up-to-date personnel files.
• Complete time cards and payroll on a bi-weekly basis for all staff.
• Be available for on-call responsibilities and cover voids/call-offs as necessary.

Overall Duties

• Exercise mature judgment while maintaining strict confidentiality standards and professionalism in interactions with staff and clients.
• Maintain the values and philosophy of the mission statement of Monte Nido & Affiliates.
• Adhere to and follow Monte Nido & Affiliates policies and procedures.
• Provide additional program support as needed.
• Perform other tasks as assigned.

Requirements

• Bachelor’s Degree.
• Experience in a supervisory/leadership role working in a day treatment, residential, or hospital setting.
• CPR certification required (or within 90 days of hire).

Pay

$66,300–$75,000 per year, depending on experience.

Schedule

Monday–Friday with on-call responsibilities.

Benefits

• Competitive compensation.
• Medical, dental, and vision insurance coverage.
• Retirement plan.
• Company-paid life insurance, AD&D, and short-term disability.
• Employee Assistance Program (EAP).
• Flexible Spending Account (FSA).
• Health Savings Account (HSA).
• Paid time off.
• Professional development opportunities.