Residential Program Counselor FT - NDP (CV2347-221) - Operations Division

About the role

Volunteers of America Delaware Valley is seeking a Residential Program Counselor to join their Neurocognitive (TBI) Program team.

Responsibilities

• Maintain a therapeutic, structured environment aligned with client treatment goals
• Aid in implementing and monitoring client rehabilitation programs for cognitive and physical needs
• Model and coach independent living skills such as hygiene, socialization, budgeting, and time management
• Supervise and document medication administration and maintain shift logs
• Respond to crisis situations with appropriate interventions and document incident reports
• Facilitate outings, activities, and program participation per the program calendar
• Conduct safety drills, facility rounds, and room inspections to ensure cleanliness and security
• Monitor visitor activity and maintain facility safety documentation
• Support and attend required team meetings, supervision, and training
• Adhere to schedule reliability, dress code, and professional conduct policies

Requirements

• High school diploma or equivalent
• At least 2 years of practical experience working with individuals with neurocognitive disorders
• Experience supporting individuals with both cognitive and physical impairments
• Strong interpersonal and communication skills; ability to build rapport and maintain professionalism
• Basic computer skills and documentation proficiency
• Must obtain AACBIS certification (within 18 months of hire) and maintain it annually
• Valid driver’s license and ability to meet agency driver standards
• Ability to work in a fast-paced, structured environment, including evenings and weekends as required

Why This Role Matters

This is more than a caregiving role—it’s an opportunity to make a direct impact in the lives of individuals with brain injuries and neurocognitive conditions. Your support helps bridge the gap between dependence and self-determined living.