Residential Production Associate

About the role

We're a family-owned business that takes real pride in our team, our work, and the community we've built. We're not a big corporation — we're a group of people who genuinely care about each other and the customers we serve. We're growing, and we want the right person to grow with us.

Responsibilities

• Manage and coordinate crews across multiple active residential job sites
• Ensure jobs are produced at or above gross margin goals
• Serve as the primary customer contact throughout each project — setting expectations, communicating updates, and resolving any concerns quickly and professionally
• Aid customers with color selection and help guide their vision
• Train and manage Job Site Supervisors (JSS) and crew members on production methods, customer service, and job site planning
• Recruit, hire, train, and develop job site employees and crews
• Structure and reorganize crews as needed to maximize productivity
• Cook up the Rainy Day Plan (RDP) to keep crews productive during weather delays
• Manage the production schedule using Excel
• Negotiate project details and timelines with crew leads and subcontractors
• Collect accounts receivable and maintain basic awareness of job-level financials
• Conduct regular training and review meetings with all JSS
• Ensure every job site meets safety standards and setup requirements
• Establish tentative finish dates and keep projects on track

Requirements

• A high school diploma or GED required; advanced degree, coursework, or trade school a plus
• 2–3 years of production, operations, or customer-facing experience required
• Previous supervisory or management experience strongly preferred
• Industry knowledge (painting, construction, home services) preferred but not required
• Strong interpersonal and communication skills — you're someone people genuinely enjoy working with
• Excellent written communication and email professionalism
• Comfortable with basic Excel and general computer/internet use
• Highly organized, self-motivated, and able to manage multiple priorities simultaneously
• Patient, calm, and customer-oriented — the steady hand when things get hectic
• Quality-conscious and detail-oriented
• Professional appearance, speech, and conduct
• Unrestricted driver's license, clean driving record, and reliable personal vehicle required for commuting to and from work
• Bilingual English/Spanish is a significant plus, though not required