Residential Operations Manager

About the role

Help lead the rebuilding of Western North Carolina as the Residential Reconstruction Operations Manager. This is not a traditional single-site construction management role; you will oversee a large portfolio of residential reconstruction projects from demolition through warranty, using strong field leadership, technology, organization, accountability, and decision-making to serve communities recovering from disaster.

Responsibilities

• Lead full-cycle residential reconstruction: demolition, site preparation, vertical reconstruction, inspections, punch, closeout, and warranty.
• Manage a portfolio of approximately 20–40 active residential reconstruction sites at one time.
• Direct field teams, superintendents, subcontractors, vendors, and reconstruction activities across multiple locations.
• Ensure scopes are clear, constructible, properly sequenced, and executed according to project and program requirements.
• Maintain visibility and control over schedule, cost, quality, documentation, and reconstruction progress across the entire portfolio.

Scheduling & Reconstruction Execution

• Build and manage comprehensive reconstruction schedules and operational plans.
• Identify and remove preconstruction and reconstruction bottlenecks involving plan reviews, permitting, approvals, resubmittals, inspections, and construction starts.
• Coordinate demolition, reconstruction sequencing, subcontractor mobilization, material availability, municipal inspections, and turnover.
• Anticipate delays and resolve field issues before they impact the overall reconstruction schedule.
• Maintain strong operational control across multiple reconstruction projects at different stages of completion.

Technology, Tracking & Reporting

• Utilize construction management software and digital systems to track project schedules, costs, site progress, documentation, inspections, photos, punch items, and closeout.
• Maintain accurate and timely electronic project records across a large reconstruction portfolio.
• Use technology to identify delays, monitor milestones, communicate project status, and improve operational visibility.
• Prepare and review digital reports for clients, leadership, field teams, and program stakeholders.
• Continuously look for ways to use technology to improve communication, efficiency, tracking, and reconstruction performance.

Budget & Cost Management

• Lead estimating, budgeting, and cost-control efforts for residential reconstruction projects.
• Monitor subcontractor costs, pay applications, change orders, and budget variances.
• Track reconstruction milestones, billing cycles, and financial performance.
• Drive projects toward successful completion on schedule and within approved budgets.

Quality & Compliance

• Maintain Timberline Construction Group’s reconstruction quality standards through active field oversight and inspections.
• Review QC documentation, photos, reports, inspections, punch lists, and closeout requirements.
• Ensure reconstruction work complies with applicable building codes, local requirements, safety standards, and CDBG-DR program requirements.
• Maintain accurate documentation to support audits, program reviews, inspections, and regulatory compliance.

Subcontractor & Vendor Leadership

• Identify, manage, and evaluate subcontractors and vendors supporting residential reconstruction.
• Coordinate subcontractor schedules based on reconstruction priorities and master schedules.
• Resolve scope gaps, material shortages, constructability concerns, delays, and other field challenges.
• Hold trade partners accountable for schedule, quality, safety, documentation, and performance expectations.

Client & Stakeholder Communication

• Serve as a key operational contact for disaster-recovery program representatives, municipalities, clients, and internal leadership.
• Provide clear, consistent, and accurate reconstruction progress updates.
• Build productive relationships with permitting authorities, inspectors, subcontractors, vendors, and project stakeholders.
• Represent Timberline Construction Group’s standards and performance expectations throughout the reconstruction process.

Required Experience

• 5+ years of residential reconstruction experience.
• Direct experience with residential demolition and reconstruction is strongly required.
• Demonstrated experience overseeing a portfolio of 20+ active residential reconstruction sites simultaneously.
• Proven success managing high-volume, multi-site residential reconstruction operations.
• Strong experience with estimating, scheduling, cost control, subcontractor management, and reconstruction sequencing.
• Experience managing residential reconstruction projects through demolition, rebuilding, inspections, punch, closeout, and warranty.
• Experience working with municipalities, inspectors, permitting authorities, and regulated construction or disaster-recovery programs.
• Strong knowledge of residential reconstruction methods, materials, building systems, and building codes.
• Ability to read and interpret construction plans, specifications, scopes of work, schedules, and program requirements.
• Strong understanding of documentation and reporting requirements associated with large-scale reconstruction programs.
• Ability to travel throughout North Carolina as project needs require.

Technology Requirements

• Strong proficiency with Microsoft 365, including Outlook, Excel, Teams, and related applications.
• Experience using construction management or project-management software.
• Ability to manage electronic schedules, project documentation, photos, reports, budgets, and site tracking.
• Strong computer skills and the ability to quickly learn new software and systems.
• Experience using technology to manage multiple projects, communicate field progress, and maintain accurate portfolio-level reporting.

Education

Bachelor’s degree in Construction Management or a related field is preferred; however, equivalent hands-on residential reconstruction and operational leadership experience will be strongly considered.