Residential Mortgage Lender (Community Banker)

Duties and Responsibilities

• Provides professional, eager, courteous and efficient service to all customers.
• Promotes and executes a sales culture and builds relationships with new and existing customers by identifying their needs and determining the appropriate products or services.
• Responsible for maintaining an in-depth knowledge of Retail Consumer and Small Business products/services and recommend appropriate solutions meeting customer’s needs.
• Responsible for deposit and loan goals within the assigned region.
• Consistently execute on Skowhegan Savings’ referral process by introducing consumer, mortgage and business clients to other bank services for cross sell opportunities.
• Makes and services loans within prescribed lending authority.
• Responsible for ensuring that professional business relations are established and maintained with customers, the community and professional contacts to grow customer base and market share.
• Ensures lending compliance with all origination procedures including bank and/or regulatory procedures, policies and/or requirements.
• Responsible for consistent and timely customer/lead updates in the Synapsis CRM system.
• Attends various functions/networking opportunities to enhance the image and presence of the bank in the market.
• Provides feedback and input into the bank’s products and pricing to assure the bank is meeting customer needs.
• Affords additional responsibilities as assigned.

Education and Experience

• Bachelor’s degree or equivalent work experience.
• 3 - 7 plus years of experience and/or training; preferred emphasis in Business, Banking, Sales or other related area.

Skills and Abilities

• Demonstrated knowledge of lending policy, and sales and customer service.
• Demonstrated knowledge of bank products and services.
• Strong consumer and mortgage lending experience.
• Strong business development skills.
• Strong and effective communication skills, both oral and written.
• Excellent relationship and customer service skills.
• Strong leadership and team building skills.
• Strong analytic and critical thinking skills.
• Demonstrated proven and effective management skills.
• Excellent organizational skills and attention to detail.
• Proficient computer skills.
• Ability to handle multiple projects and meet deadlines.