Residential Manager

About the role

Verland is hiring Exceptional People to provide Compassionate Care as a Residential Manager for our Residential locations – CLA division. Location: Squirrel Hill, PA 15217. The Residential Manager is primarily responsible for training, scheduling, assigning, and monitoring direct‑care workers based on the needs of the residents while maintaining high care and compliance standards within assigned home(s). This is a 24/7 on‑call, salaried, exempt position.

Responsibilities

• Oversees day‑to‑day operations of the home to ensure that daily programs and activities are carried out and documented across all shifts.
• Plans, organizes, and directs the operations of the house; reinforces the hierarchy of care and agency expectations.
• Supervises staff and ensures the implementation of the individual programs.
• Monitors goal and procedural objectives implemented by direct‑care staff and reports findings to the Program Specialist / Program Specialist Manager.
• Monitors direct‑care staff functions to ensure the safety and well‑being of the individuals.
• Ensures compliance with all applicable state and federal regulations.
• Maintains accurate reporting of incidents and thorough documentation of relevant details.
• Initiates and/or implements employee disciplinary procedures.
• Resolves disputes in a fair and timely fashion by following established Policies and Procedures.
• Interacts within the community relative to the individual and group needs (e.g., activities, transportation, medical visits, and tours).
• Acts as a role model for appropriate employee dress and conduct per Policies and Procedures.
• Maintains the safety of the individuals by recognizing conditions which present as safety or programmatic concerns.
• Works as a Direct Support Professional as necessary to meet staffing requirements.
• Reports all unusual problems to the Program Specialist and/or Health Services Coordinator as appropriate.
• Trains and supervises newly hired direct‑care staff in the house and participates in the training and evaluation of assigned staff.
• Ensures food menus and doctor‑prescribed diets are followed and that sufficient groceries are in the house; performs any shopping as needed.
• Makes certain that direct‑care staff complete required reports and documentation using stringent monitoring practices, training, and re‑education of staff.
• Ensures that all materials and supplies needed for the homes are available, including maintenance issues at assigned homes, as well as vehicle maintenance.
• Conducts monthly fire drills and fire safety trainings as required by regulations.
• Understands and complies with Verland’s Mission and Policies and Procedures & HIPAA policies and educates staff on and enforces compliance with these policies.
• Performs other related duties as required, including participating in inter‑departmental ventures/committees/processes (e.g., Human Resources, Quality Management, Fiscal, etc.), participating in the Inter‑Disciplinary Team, maintaining and monitoring residents’ adaptive and personal equipment, recommending goals & activities to the Program Specialist, completing and submitting inter‑departmental paperwork (e.g., FML, Worker’s Compensation, Change of Status Forms), completing Medication Administration Practicums and weekly MAR reviews, monitoring and accurately reporting staff schedules, house budgets, expenses, and payroll, and attending in‑service training sessions and meetings as directed, including supervisory skill training.

Requirements

• Must be able/willing to be on‑call 24/7.
• High school diploma or GED required.
• Bachelor’s degree in Education preferred, with experience in Human Services.
• Working knowledge of residential practices and understanding of Intellectual and Developmental Disabilities.
• Excellent verbal and written communication skills.
• Valid driver’s license and clean driving record.
• Certified in First Aid, CPR, and have all state‑required clearances.
• Capable of carrying out planned social, recreational, work, and study activities for a limited number of individuals.
• Skilled in coping with day‑to‑day problems and recording/reporting observations of individuals’ progress, responses, etc.
• Ability to maintain an empathetic attitude toward the individuals served.
• Comprehension of, or ability to learn, fundamental principles and practices of physical and mental health, including appropriate medical terminology.

Benefits

• Minimum of 30 hours worked.
• Comprehensive benefits package including Health (UPMC), Dental and Vision insurances (effective 1st of the month following 30 days from start date).
• Healthcare Flexible Spending Account (HSA).
• 403b – Traditional and Roth with Company Match.
• Tuition Reimbursement (for core positions).
• Competitive PTO Plan.
• 8 Paid Holidays.
• Incentive in lieu of Medical coverage.
• Career Development opportunities.
• Whole Person Wellbeing Resources.
• Mental Health Resources and Support.

Schedule

24/7 on‑call shift; shift available 24/7.