RESIDENTIAL MANAGER

About the role

Lead a Team. Support Independence. Make a Difference. Looking for More Than Just a Job? At Resources for Human Development (RHD), we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life. We're seeking an experienced and compassionate Residential Manager to join our Community Passage team. This is a hands-on leadership opportunity for someone who is passionate about supporting individuals with intellectual and developmental disabilities while leading and developing a team of Direct Support Professionals. As a Residential Manager, you'll oversee residential operations, supervise staff, ensure quality services, and help create an environment that promotes empowerment, independence, safety, and well-being. Community Passage, a program of Resources for Human Development (RHD), provides residential services and supports designed to help individuals achieve greater independence, community participation, and quality of life. Our services focus on creating safe, supportive, person-centered environments where individuals can develop skills, strengthen relationships, and pursue meaningful goals. The Residential Manager plays a critical role in ensuring quality programming, staff development, and effective residential operations.

Responsibilities

• Leadership & Staff Supervision: Provide direct supervision to Lead Direct Support Professionals and Direct Support Professionals. Serve as a role model for staff regarding professionalism, communication, and service delivery. Manage staff schedules and coverage for assigned residential sites. Provide coaching, performance feedback, and staff development. Conduct employee training, orientation, and competency-based instruction. Monitor training compliance and ensure staff maintain required certifications. Support employee performance, accountability, and professional growth.
• Residential Operations: Oversee the daily operations of 2-3 residential homes. Ensure adequate staffing and daily structure within assigned residences. Respond to emergencies and staffing needs as necessary. Participate in on-call responsibilities and emergency coverage. Maintain safe, healthy, and therapeutic residential environments. Coordinate home maintenance, safety requirements, and operational needs.
• Individual Support & Service Coordination: Assist individuals with activities of daily living when needed. Promote independence, self-determination, and community participation. Support development of relationships and meaningful community involvement. Participate in Individual Support Plan development and implementation. Ensure individuals receive quality services aligned with their goals and needs. Monitor services and supports to promote health, safety, and well-being.
• Medication & Medical Oversight: Coordinate medical appointments and follow-up care. Monitor medication administration practices. Ensure medication records are accurate and compliant. Observe medication administration and train staff as required. Communicate health-related concerns to appropriate personnel.
• Documentation & Compliance: Review documentation, progress notes, and electronic records regularly. Maintain consumer files and records according to regulations and agency requirements. Ensure compliance with state regulations, licensing standards, and agency policies. Complete quality inspections and compliance reviews. Monitor required documentation and reporting. Maintain confidentiality and HIPAA compliance.
• Community & Family Collaboration: Act as a liaison between individuals, families, community resources, and service providers. Advocate for individuals receiving services. Develop and maintain positive relationships with families and community partners. Promote meaningful opportunities for inclusion and participation.

Requirements

• Passionate about supporting individuals with developmental disabilities and mental health needs
• An effective leader and mentor
• Organized and detail-oriented
• Skilled at problem-solving and crisis intervention
• Committed to person-centered services
• Dependable and professional
• Comfortable supervising and developing employees
• Knowledgeable about residential services and regulations
• A strong communicator and relationship builder
• Dedicated to creating safe and supportive environments

Qualifications

• Required: High School Diploma or GED; Minimum of three years of experience supporting individuals with developmental disabilities or mental illness; Must be at least 21 years of age; Valid non-provisional Driver's License; Personal vehicle with required insurance coverage; Basic computer and internet skills; Ability to complete required background clearances.
• Preferred: Supervisory experience in a residential or group home setting; Experience with medication administration oversight; Experience with staff supervision, scheduling, and training; Knowledge of state and federal residential regulations.

Benefits

• Medical, Dental & Vision Insurance after 30 days
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Employee Referral Bonuses
• Company-Paid Training
• Career Growth & Development: Leadership Development Opportunities, Professional Development Support, Supervisory Experience Program Management Experience, Career Advancement Opportunities, Opportunities Across Multiple Service Lines
• Meaningful Work That Matters: Lead and develop residential staff teams; Create supportive environments that promote independence; Advocate for individuals and connect them with community resources; Promote person-centered services and quality outcomes; Support individuals in achieving their goals; Join a mission-driven organization

Pay

$27.91/hour; DailyPay available; Eligible for approved overtime; Standard 40-hour workweek.

Schedule

Full-Time; Flexibility required to address staffing