Residential Manager

About the role

Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.

The Residential Manager ensures the quality of care and successful daily operations of a residential home for people served. This includes ensuring maintaining quality standards, coordinating the hiring, training and supervision of staff, financial management of the program budget, the monitoring of the medical and clinical needs of the people living in the home.

Responsibilities

• Ensure program, agency and accreditation standards are met regarding the quality of care including individual behavior and treatment plans, ISP documentation, HCSIS, and other documentation as required, and in line with Bridgewell Policies & Procedures.
• Ensure the staffing needs of the program are met based on defined ratios and attendance of persons served. This includes coordination of work schedules, hiring of new staff, and coordinating the use of per-diem and agency relief staff, as needed.
• Positively manage staff by conducting monthly supervisions with each staff and team meetings, supporting, coaching and mentoring staff to develop skills and abilities, and providing recognition opportunities for staff. Provide timely Performance Evaluations. Ensure performance standards are met, and proactively address performance concerns, working with program management and Human Resources, as appropriate.
• Ensure self and employees maintain certifications (such as CPR/1st Aid, MAP, PPS and PABC, as required) and complete all other training requirements of Bridgewell and the program's funding sources.
• Ensure administrative duties are completed and followed as required in areas including finance, human resources, payroll, quality assurance, electronic health records and Medication Administration Procedures.
• Responsible for On-Call coverage based on a rotating schedule for that program, and/or cluster, as designated. On-Call coverage includes addressing concerns and providing directions to employees, managing callouts and scheduling per diem staff, on-call reporting, as well as possible coverage of shifts if staffing cannot be coordinated for a