Residential Manager

Location: Squirrel Hill, PA 15217 – Shift: 24/7 on‑call, salaried, exempt position.

Responsibilities

• Oversees day‑to‑day operations of the home to ensure that daily programs and activities are carried out and documented across all shifts.
• Plans, organizes, and directs the operations of the house; reinforces the hierarchy of care and agency expectations.
• Supervises staff and ensures the implementation of the individual programs.
• Monitors goal and procedural objectives implemented by direct care staff and reports findings to the Program Specialist / Program Specialist Manager.
• Monitors direct care staff functions to ensure the safety and well‑being of the individuals.
• Ensures compliance with all applicable state and federal regulations.
• Maintains accurate reporting of incidents and thorough documentation of relevant details.
• Initiates and/or implements employee disciplinary procedures.
• Resolves disputes in a fair and timely fashion by following established Policies and Procedures.
• Interacts within the community relative to the individual and group needs (activities, transportation, medical visits, tours).
• Acts as a role model for appropriate employee dress and conduct per Policies and Procedures.
• Maintains the safety of the individuals by recognizing conditions which present as safety or programmatic concerns.
• Works as a Direct Support Professional as necessary to meet staffing requirements.
• Reports all unusual problems to the Program Specialist and/or Health Services Coordinator as appropriate.
• Trains and supervises newly hired direct care staff in the house and participates in the training and evaluation of assigned staff.
• Ensures food menus and doctor‑prescribed diets are followed and that sufficient groceries are in the house; performs any shopping as needed.
• Makes certain that direct care staff complete required reports and documentation using stringent monitoring practices, training, and re‑education of staff.
• Ensures that all materials and supplies needed for the homes are available, including maintenance issues at assigned homes, as well as vehicle maintenance.
• Conducts monthly fire drills and fire safety trainings as required by regulations.
• Understands and complies with Verland’s Mission, Policies and Procedures & HIPAA policies and educates staff on and enforces compliance.
• Performs other related duties as required, including participation in inter‑departmental committees (Human Resources, Quality Management, Fiscal, etc.).
• Participates in the Inter‑Disciplinary Team.
• Maintains and monitors residents’ adaptive and personal equipment.
• Recommends goals & activities to the Program Specialist.
• Completes and submits inter‑departmental paperwork (FML, Worker’s Compensation, Change of Status Forms, etc.).
• Completes Medication Administration Practicums as needed and completes weekly MAR reviews.
• Monitors and accurately reports staff schedules, house budgets, expenses, and payroll.
• Attends in‑service training sessions and meetings as directed, including supervisory skill training.

Requirements

• Must be able/willing to be on‑call 24/7.
• High school diploma or GED required.
• Bachelor’s degree in Education preferred, with experience in Human Services.
• Working knowledge of residential practices and understanding of Intellectual and Developmental Disabilities.
• Excellent verbal and written communication skills.
• Valid driver’s license and clean driving record.
• Certified in First Aid, CPR, and possess all state‑required clearances.
• Ability to carry out planned social, recreational, work, and study activities for individuals.
• Skilled in coping with day‑to‑day problems and recording/reporting observations of individuals’ progress.
• Empathetic attitude toward individuals served.
• Understanding or ability to learn fundamental principles and practices of physical and mental health, including appropriate medical terminology.

Benefits

• Minimum of 30 hours worked per week.
• Health (UPMC), Dental and Vision insurance (effective 1st of the month following 30 days from start date).
• Healthcare Flexible Spending Account (HSA).
• 403b – Traditional and Roth with Company Match.
• Tuition Reimbursement (for core positions).
• Competitive PTO Plan.
• 8 Paid Holidays.
• Incentive in lieu of Medical coverage.
• Career Development opportunities.
• Whole Person Wellbeing Resources.
• Mental Health Resources and Support.