Residential Maintenance Technician (Plumbing)

About the role

As a Residential Handyperson/Maintenance Technician (Property Engineer), you’ll be the face of American Avenue Property Management, representing our values and commitment to residents and the community. You’ll play a key role in ensuring tenant satisfaction by inspecting, repairing, and maintaining homes, proactively identifying and addressing issues to set the standard for our relationship with tenants through excellent service and communication.

Responsibilities

• Perform general maintenance and repairs, including carpentry, HVAC, plumbing, and electrical work.
• Travel from home to home within your metro area daily.
• Conduct property inspections, secure homes, and complete vacancy/wellness checks.
• Handle minor pre-renovation repairs, utility inspections, and basic troubleshooting.
• Manage move-in/out meetings and property turnovers.
• Maintain and document property conditions using handheld technology (e.g., iPad, iPhone).

Key Qualities for Success

• Trustworthy: Be the friendly, reliable point of contact for residents, neighbors, and code enforcement. Provide transparency and dependability to create a positive, trust-based relationship with tenants.
• Ownership: Take full responsibility for work orders, set realistic expectations, communicate timelines, and follow through to resolution.
• Clear Communication: Keep residents informed every step of the way, ensuring they know the next steps and expected completion dates.

Requirements

• Multi-Trade Knowledge: Proficient in carpentry, plumbing, HVAC, electrical work, and property turns.
• Customer-Focused: Strong communication skills for positive resident and team interactions.
• Tools & Transportation: Must own tools and have a truck or van.
• Licensing & Location: Valid driver’s license required; reside within reasonable proximity to the metro area.
• Problem-Solving Skills: Excellent troubleshooting and analytical abilities.
• Tech-Savvy: Comfortable using handheld devices (iOS) for work orders and updates.
• Code Knowledge: Familiar with building codes, EPA, and OSHA regulations.
• Professionalism: Maintain a reliable, professional appearance.
• On-Call Ready: Available for emergency requests.

Benefits

• Compensation: Industry-leading hourly rate.
• Bonus: Best-in-class quarterly performance-based bonus incentives.
• Guaranteed Hours: At least 40 hours of work guaranteed; any shortfall will be made up.
• Gas/Vehicle Reimbursement: 70 cents per mile for gas and vehicle expenses.
• Other Perks: Paid time off (PTO), fully covered health/dental for employees, 401K, and more.
• Tool Reimbursement: Policy available for tool reimbursement.
• Streamlined Technology: Tools to simplify routing, assignment, and workflow management.
• Growth Opportunities: Strong career growth potential in a rapidly expanding company.

Ideal Candidate

The ideal candidate is passionate about creating safe, comfortable homes and thrives in a role with autonomy and responsibility. They are skilled, reliable, and proactive, with a strong proficiency in residential plumbing (advanced HVAC and plumbing expertise is strongly preferred). They take pride in their work, uphold high standards, and are eager to make a positive impact on residents' lives. The candidate should embody trustworthiness, ownership, and clear communication, ensuring transparency and dependability in all interactions with residents and team members.