Residential Maintenance Technician (Plumbing)

About the role

As a Residential Handyperson/Maintenance Technician (Property Engineer), you’ll be the face of American Avenue Property Management, representing our values and commitment to residents and the community. You’ll play a key role in ensuring tenant satisfaction by inspecting, repairing, and maintaining homes, proactively identifying and addressing issues to set the standard for our relationship with tenants through excellent service and communication.

Responsibilities

• Perform general maintenance and repairs, including carpentry, HVAC, plumbing, and electrical work.
• Travel from home to home within your metro area daily.
• Conduct property inspections, secure homes, and complete vacancy/wellness checks.
• Handle minor pre-renovation repairs, utility inspections, and basic troubleshooting.
• Manage move-in/out meetings and property turnovers.
• Maintain and document property conditions using handheld technology (e.g., iPad, iPhone).
• Serve as the friendly, reliable point of contact for residents, neighbors, and code enforcement, fostering trust-based relationships.
• Take full ownership of work orders, setting realistic expectations, communicating timelines, and following through to resolution.
• Keep residents informed every step of the way, ensuring they know the next steps and expected completion dates.
• Be available for emergency on-call requests.

Requirements

• Multi-trade knowledge: Proficient in carpentry, plumbing, HVAC, electrical work, and property turns (strong preference for candidates with advanced HVAC and plumbing expertise).
• Customer-focused with strong communication skills for positive resident and team interactions.
• Must own tools and have a truck or van for transportation.
• Valid driver’s license required; reside within reasonable proximity to the metro area.
• Excellent troubleshooting and analytical abilities.
• Comfortable using handheld devices (iOS) for work orders and updates.
• Familiar with building codes, EPA, and OSHA regulations.
• Maintains a reliable, professional appearance.

Benefits

• Industry-leading hourly compensation.
• Quarterly performance-based bonus incentives.
• Guaranteed minimum of 40 hours of work per week; any shortfall will be made up.
• Gas and vehicle reimbursement at 70 cents per mile.
• Paid time off (PTO).
• Fully covered health and dental insurance for employees.
• 401K retirement plan.
• Tool reimbursement policy.
• Streamlined technology to simplify workflow management, routing, and assignments.
• Strong growth opportunities within a rapidly expanding company.