Residential Maintenance Technician

JOB DUTIES

• Perform routine inspections, troubleshooting, and repairs to apartment units and building systems to ensure proper functionality and resident satisfaction.
• Maintain and repair HVAC, plumbing, electrical, and general apartment/home systems to industry standards.
• Respond promptly and professionally to resident maintenance requests and work orders.
• Complete preventive maintenance tasks to reduce equipment downtime and avoid costly repairs.
• Participate in on-call rotation for emergency maintenance needs, addressing urgent issues as they arise.
• Perform general interior repairs including light carpentry, drywall patching, painting, caulking, and flooring repairs.
• Ensure compliance with safety standards, building codes, fair housing regulations, and OSHA requirements.
• Use property management or maintenance software (such as Yardi, Rent Café, AppFolio, or Maintenance IQ) to track work orders, log repairs, and manage required documentation.
• Maintain inventory of tools, supplies, equipment, and replacement parts.
• Auxiliary duties include assisting with grounds and exterior upkeep including landscaping, trash pickup, snow removal, and exterior building maintenance.
• Coordinate with vendors and contractors for specialized repairs or major maintenance projects.
• Provide outstanding customer service with a courteous and professional attitude toward residents, property managers, and team members.
• Maintain company tools, equipment, and assigned work vehicles in clean and safe operating condition.
• Participate in ongoing training and continuing education for skill development and compliance.
• Represent the company in a professional manner at all times.
• Work independently with strong problem-solving, prioritization, and time-management abilities.
• Perform other duties as assigned.

KNOWLEDGE AND SKILLS

• Strong knowledge of residential HVAC, electrical, plumbing, carpentry, appliance repair, and general property maintenance.
• Familiarity with maintenance tools and equipment including power tools, diagnostic meters, hand tools, and specialty repair equipment.
• Ability to follow technical instructions, appliance manuals, building plans, and safety procedures.
• Proficiency using tablets, mobile apps, and work order management software.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent customer service and communication skills with a friendly, professional demeanor.
• Ability to work independently while maintaining accountability, productivity, and efficiency.

PHYSICAL REQUIREMENTS

• Ability to stand, walk, and perform physical tasks for 66–100% of the workday.
• Frequent bending, kneeling, crouching, climbing stairs, and reaching overhead.
• Ability to lift, move, push, or pull up to 50 lbs. when needed.
• Comfortable working both indoors and outdoors in various weather conditions.