Residential Loan Officer - CRA Base (Bilingual English / Spanish)

About the role

Help make homeownership more accessible by connecting individuals and families with the right mortgage solutions. As a Residential Loan Officer, you'll build relationships with borrowers, referral partners, and community organizations while guiding customers through the mortgage application process. This role offers the opportunity to grow your network, expand your lending expertise, and make a meaningful impact in the communities we serve.

Responsibilities

• Originate residential mortgage loan applications while ensuring compliance with Bank, investor, and regulatory requirements.
• Develop referral relationships with real estate professionals, builders, housing agencies, community organizations, and internal business partners to generate new business.
• Guide customers through the mortgage process by conducting pre-qualification interviews, recommending loan solutions, and managing a healthy pipeline of prospective borrowers.
• Partner with loan processors and internal teams to ensure timely processing, communication, and closing of mortgage applications.
• Promote affordable lending programs and increase homeownership opportunities for low- and moderate-income borrowers within Community Reinvestment Act (CRA) assessment areas.
• Identify customer financial needs and connect clients with additional Associated Bank products and services that support their financial goals.
• Represent Associated Bank in community events, outreach initiatives, and local organizations to strengthen relationships and expand our community impact.

Requirements

• 2+ years of experience in residential loan processing, mortgage loan origination, housing counseling, or a related mortgage lending role.
• Knowledge of residential mortgage products and applicable lending regulations, including ECOA and RESPA.
• Strong relationship-building, communication, and customer service skills.
• Ability to manage multiple loan applications while maintaining accuracy and compliance.

Preferred

• Bachelor's degree or an equivalent combination of education and experience.
• Experience working with affordable housing programs, CRA initiatives, or community development organizations.
• Established relationships within the local real estate or mortgage lending market.

Benefits

Personal banking, loan, investment and insurance benefits. Retirement savings including both 401(k) and Pension plans. Paid time off to volunteer in your community. Opportunities to connect with others through our diversity-focused Colleague Resource Groups. Competitive salaries with professional development and advancement opportunities. Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.