Mortgage Loan Officer Assistant- Bilingual (Spanish)

About the Role

Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation for amazing service, customer satisfaction, on-time closings, employee retention, and happiness. We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. Our brand is known for on-time closings—a key core conviction of Cornerstone. This professional will assist the Loan Officer in partnering with Realtors, Builders, and other clients in securing mortgage financing. In this role, you must be technically competent and driven to help our customers. You will need to bring enthusiasm, attention to detail, and a servant's heart.

Responsibilities

• Provide a warm welcome to Realtors and Clients
• Monitor and manage workflow to ensure timely closings
• Maintain product knowledge and stay up-to-date on changes to market conditions
• Comply with all applicable laws and regulations related to mortgage lending
• Set up loan files and pre-qualification, and once under contract, review borrower income and asset documentation for completeness and accuracy
• Communicate with borrowers, processors, operations staff, title companies, Realtors, etc., to expedite the mortgage process
• Request and follow up on required documentation from clients
• Disclose and submit loans to the Operations Department with attention to detail
• Perform basic income calculations, run AUS, and set up loan scenarios in Mortgage Coach
• Provide extraordinary customer service to both internal and external customers
• Meet goals regarding time frames—we always close our clients on time
• Work within a database and utilize CRM/Salesforce
• Plan and set up lunch-ins, meetings, etc.
• Market, service, and promote the Company’s loan products; make outbound calls to past clients to check in and schedule follow-up conversations

Requirements

• Strong time management skills and organization
• Excellent customer service skills
• Strong written and verbal communication skills
• Strong computer and technology-related skills
• Must be extremely organized and detail-oriented
• Computer savvy with the ability to quickly learn new systems
• Ability to follow up with multiple prospects daily
• Strong organizational, problem-solving, and analytical skills
• Professional demeanor and self-motivated
• NMLS license (preferred)
• DU experience is a plus
• CRM/Salesforce experience and knowledge of working within a database are a plus

Benefits

• Competitive salary
• Medical, Dental, and Vision insurance
• Accidental Death insurance
• Long-Term and Short-Term Disability insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401K retirement plan
• Basic Life and Voluntary Life insurance
• Paid Parental Leave
• Performance-based bonus opportunities