Bilingual Loan Officer Assistant

Position Overview

The Bilingual Loan Officer Assistant supports the Hoeffer Scottsdale, AZ office of CrossCountry Mortgage. The Bilingual Loan Officer Assistant is responsible for managing the loan officers’ schedules and assisting the Loan Processor. The Bilingual Loan Officer Assistant also manages the branch lead tracker, branch database, and maintains business rapport. This position operates within Mountain / Pacific Standard Time Zone working hours to support the West Coast and Mountain Region.

Job Responsibilities

• Schedule all loan officer appointments, including new leads and additional appointments for the Branch Manager.
• Take all incoming calls.
• Aid the Loan Processor with clerical tasks, such as copying and faxing documents.
• Schedule regular weekly face-to-face meetings based on branch metrics and operations.
• Meet branch objectives specific to pre-qualifications and pre-approvals.
• Attend branch events to assist Loan Officer in building clientele.
• Complete and maintain branch-assigned checklists, files, analysis within allotted branch deadlines.
• Available to work varying hours and overtime if needed.

Qualifications And Skills

• Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.
• High School Diploma or equivalent.
• Minimum 3 years’ residential mortgage processing experience.
• Experience with RESPA and general knowledge of all mortgage and consumer lending regulations, and loan documents preferred.
• Excellent math and analytical skills.
• Excellent communication skills.
• Excellent prioritization and time management skills.
• Proficient in DU, LP, Microsoft Outlook & Windows.