Residential Installation & Service Technician

About the role

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs
• Verify service quality using required testing tools and make adjustments to deliver reliable performance
• Educate customers on products, services, equipment use, and setting appropriate expectations
• Accurately document completed work and update customer accounts using digital tools
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly
• Operate ladders, hand tools, meters, and light power tools safely and correctly
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required
• Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources
• Drive a company vehicle safely and maintain a valid driver's license
• Complete required training, certifications, background checks, and licensing within defined timeframes
• Communicate clearly and professionally with customers, supervisors, and coworkers
• Meet or exceed established performance and safety standards
• Other duties and responsibilities as assigned

Requirements

• High School Diploma / GED
• Valid driver's license
• Ability to work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks
• Ability to lift and carry equipment weighing 70 pounds or more
• Ability to work in crawl spaces or attics and perform duties near electrical sources
• Ability to work a variety of schedules including nights, weekends, holidays, and occasional overtime (such as four 10-hour days or extended shifts when needed)
• Reliable, consistent attendance
• Completion of required training, certifications, background checks, and licensing within defined timeframes
• Continued employment is contingent upon achieving required training, certifications and safety requirements

Compensation

$20/hour, plus quarterly bonuses and paid training.

Benefits

• Comprehensive benefits effective on Day 1 including health, dental, and vision coverage
• Paid time off
• Company‑observed holidays
• Discounted cable services