Residential Installation & Service Technician

Job Summary

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level.

Core Responsibilities

• Performs installations and changes of service, while adhering to: company procedures and safe work practices, National Electric Code (NEC) and National Electric Safety Code (NESC) requirements and local ordinances in order to provide (or remove) services to the customer.
• Completes all customer interactions as required.
• Performs service calls.
• Troubleshoots the drop from the tap to the customer's equipment.
• Affirms and designs basic home networks using appropriate technology and based on customer needs using coaxial cable, Ethernet, Wi-Fi networks and multimedia over coax alliance (MoCA).
• Completes associated record keeping in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account.
• Determines acceptability of service by reviewing and confirming quality of service, based on results of applicable tests and adjusts or fixes service in order to provide the best possible service for the customer.
• Determines appropriate placement of devices and design of Wi-Fi network in the home taking into consideration Wi-Fi channels, co-channel interference and channel utilization.
• Determines appropriate use of device options and provide advanced customer education to set appropriate expectations.
• Communicates, engages and provides customer with education on products and services, which may include, materials regarding channel line up, applications, use of services and equipment, consumer devices and company policies as they relate to the customer.
• Cleans, maintains and stocks vehicle and equipment in order to be prepared to perform required duties.
• Reports need for vehicle repair or service when required and/or prescribed.
• Reports any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate.
• Reconciles with warehouse regarding issued CPE (customer premise equipment).
• Properly operates and maintains installation tools, technology and equipment, such as installation hand tools, light power tools, meters, or ladders.
• Demonstrates the ability to navigate digital tools including work order management and digital diagnostics.
• Obtain and maintain appropriate licensing and/or background checks based on federal, state, or municipality requirements where applicable.
• Uses sound judgment in decision-making, problem-solving, project management and readily accepts ownership of personal decisions, behavior and or actions regardless of the outcome, to perform installation and service of products.
• Drives installation and service of products.
• Works on straight forward tasks using established procedures.
• Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities.
• Continues employment is contingent upon achieving required training, certifications and safety requirements.

Compensation

Compensation: $18.20/hr + Quarterly Bonuses & Paid Training, Comprehensive Benefits package effective Day 1, including Health, Dental, Vision; Highly Discounted Cable Services, 21 paid days off + 8 Company observed holidays and much more!

Qualifications

• High School Diploma / GED
• (If applicable) Certifications

Skills

• Customer-Focused
• Professional Etiquette
• Adaptability
• Technical Knowledge
• Self Motivation
• Communication
• Resilience
• Critical Thinking Problem Solving

Benefits

Employees At All Levels Are Expected To Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.