Residential Installation & Service Technician

Core Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
• Drive a company vehicle safely and maintain a valid driver’s license.

Qualifications

• Completion of high school diploma or equivalent.
• Ability to obtain necessary certifications and education for current role and for consideration for advancement to the next level.
• Ability to achieve required training, certifications, background checks, and licensing within defined timeframes.
• Ability to operate in a variety of environments, including outdoor conditions and confined spaces.
• Ability to work flexible hours, including nights, weekends, holidays, and occasional overtime.

Skills

• Customer-Focused
• Professional Etiquette
• Technical Knowledge
• Adaptability
• Self Motivation
• Communication
• Critical Thinking Problem Solving
• Resilience

Benefits

• Comprehensive benefits are effective on Day 1 and include health, dental, and vision coverage, paid time off, company‑observed holidays, and discounted cable services.
• Quarterly bonuses and paid training.

Pay

Base Pay: $20.00

Schedule

Flexible schedule, including nights, weekends, holidays, and occasional overtime.