Residential Installation & Service Technician

About the Role

We drive innovation to create the world's best entertainment and online experiences. As a Residential Installation & Service Technician, you will work directly in customers’ homes and neighborhoods to install new services, restore connectivity, and ensure a positive customer experience. This is an entry-level field role designed for individuals who enjoy hands-on work, problem-solving, and helping customers stay connected. You will complete field assessments, perform service calls, and build technical skills through paid training and required certifications. Continued employment is contingent upon meeting training, certification, and safety requirements.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
• Work within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Requirements

• High School Diploma or GED.
• Reliable, consistent attendance and flexibility to work a variety of schedules—including nights, weekends, holidays, and occasional overtime (such as four 10-hour days or extended shifts when needed).
• Ability to work in a variety of environments, including outdoor conditions and confined spaces.
• Complete certifications and background checks within defined timeframes.

Skills

• Customer-Focused
• Professional Etiquette
• Technical Knowledge
• Adaptability
• Self-Motivation
• Communication
• Resilience
• Critical Thinking and Problem Solving

Benefits

• Comprehensive benefits effective on Day 1, including health, dental, and vision coverage.
• Paid time off and company-observed holidays.
• Discounted cable services.
• Quarterly bonuses.
• Paid training.

Pay

Base Pay: $20.00 per hour.

Schedule

Flexibility to work a variety of schedules—including nights, weekends, holidays, and occasional overtime (such as four 10-hour days or extended shifts when needed).