Residential Installation & Service Technician

Compensation

• $20/hour
• Quarterly bonuses
• Paid training

Benefits

• Health, dental, and vision coverage effective on Day 1
• Paid time off
• Company‑observed holidays
• Discounted cable services

Schedule

• Variety of schedules including nights, weekends, holidays, and occasional overtime
• Four 10-hour days or extended shifts when needed

About the role

The Residential Installation & Service Technician is responsible for installing, maintaining, and troubleshooting residential voice, video, and internet services. This is an entry‑level field role designed for individuals who enjoy hands‑on work, problem‑solving, and helping customers stay connected. You will complete field assessments, perform service calls, and build technical skills through paid training and required certifications. As proficiency increases, work is completed with greater independence. Continued employment is contingent upon meeting training, certification, and safety requirements.

In this role, you will work directly in customers' homes and neighborhoods to install new services, restore connectivity, and ensure a positive customer experience. The work is physical and performed in a variety of environments, including outdoor conditions and confined spaces. This role requires reliable, consistent attendance and flexibility to work a variety of schedules.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs
• Verify service quality using required testing tools and make adjustments to deliver reliable performance
• Educate customers on products, services, equipment use, and setting appropriate expectations
• Accurately document completed work and update customer accounts using digital tools
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly
• Operate ladders, hand tools, meters, and light power tools safely and correctly
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required
• Work within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources
• Drive a company vehicle safely and maintain a valid driver's license
• Complete required training, certifications, background checks, and licensing within defined timeframes
• Communicate clearly and professionally with customers, supervisors, and coworkers
• Meet or exceed established performance and safety standards
• Other duties and responsibilities as assigned

Qualifications

• High School Diploma / GED

Skills

• Customer-focused
• Professional etiquette
• Adaptability
• Technical knowledge
• Self motivation
• Resilience
• Critical thinking problem solving
• Communication