Residential Installation & Service Technician
About the role
Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets or exceeds company standards/metrics, and completes necessary certifications and education for the current role and for consideration for advancement to the next level. Functions in an entry‑level position with increasing proficiency and decreasing onsite supervision. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straightforward tasks using established procedures.
Core Responsibilities
- Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
- Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
- Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
- Verify service quality using required testing tools and make adjustments to deliver reliable performance.
- Educate customers on products, services, equipment use, and set appropriate expectations.
- Accurately document completed work and update customer accounts using digital tools.
- Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
- Operate ladders, hand tools, meters, and light power tools safely and correctly.
- Work at heights up to 26 ft on ladders, roofs, poles, or bucket trucks as required.
- Lift and carry equipment weighing 70 lb or more; work in crawl spaces or attics; and perform duties near electrical sources.
- Drive a company vehicle safely and maintain a valid driver’s license.
- Complete required training, certifications, background checks, and licensing within defined timeframes.
- Communicate clearly and professionally with customers, supervisors, and coworkers.
- Meet or exceed established performance and safety standards.
- Other duties and responsibilities as assigned.
Requirements
- High School Diploma or GED.
- Applicable certifications (if any) as required by the role.
- Valid driver’s license and ability to safely operate a company vehicle.
- Ability to lift 70 lb or more and work within manufacturer‑rated weight capacities for ladders and aerial lifts.
- Ability to work at heights up to 26 ft and in confined spaces such as crawl spaces and attics.
- Reliable, consistent attendance and flexibility to work nights, weekends, holidays, and occasional overtime (e.g., four 10‑hour days or extended shifts).
- Completion of required training, certifications, background checks, and licensing within defined timeframes.
- Adherence to safety standards and company operating principles.
Skills
- Customer‑Focused
- Professional Etiquette
- Technical Knowledge
- Adaptability
- Self‑Motivation
- Resilience
- Communication
- Critical Thinking and Problem Solving
Pay
Compensation: $18.20 per hour, plus quarterly bonuses and paid training.
Benefits
Comprehensive benefits are effective on Day 1 and include health, dental, and vision coverage, paid time off, company‑observed holidays, and discounted cable services. Additional benefits support physical, financial, and emotional well‑being; see the compensation and benefits summary on the Comcast careers site for full details.
Schedule
The role requires reliable attendance and flexibility to work a variety of schedules—including nights, weekends, holidays, and occasional overtime (such as four 10‑hour days or extended shifts when needed).