Residential Installation & Service Technician

Job Summary

Responsible for broadband installation and troubleshooting activities for voice, video, and data services. Completes field assessments, meets or exceeds company standards/metrics, and completes necessary certifications and education for the current role and for consideration for advancement. Functions in an entry‑level position with increasing proficiency and decreasing onsite supervision. Continued employment is contingent upon achieving required training, certifications, and safety requirements.

Core Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and set appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock the assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft on ladders, roofs, poles, or bucket trucks as required.
• Lift and carry equipment weighing 70 lb or more; work in crawl spaces or attics; perform duties near electrical sources.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Pay

$18.20 per hour, plus quarterly bonuses and paid training.

Benefits

Comprehensive benefits effective on Day 1 include health, dental, and vision coverage, paid time off, company‑observed holidays, and discounted cable services.

Schedule

Work may include nights, weekends, holidays, and occasional overtime (e.g., four 10‑hour days or extended shifts). Reliable, consistent attendance and flexibility are required.

Skills

• Customer‑Focused
• Professional Etiquette
• Technical Knowledge
• Adaptability
• Self‑Motivation
• Resilience
• Communication
• Critical Thinking
• Problem Solving

Qualifications

• High School Diploma or GED
• Valid driver’s license
• Ability to lift 70 lb or more
• Ability to work at heights up to 26 ft
• Ability to work in confined spaces (crawl spaces, attics)
• Completion of required training, certifications, background checks, and licensing within defined timeframes
• Reliable attendance and flexibility for varied schedules