Residential Installation & Service Technician

Job Summary

Responsible for broadband installation and troubleshooting activities for voice, video, and data services. Performs field assessments, meets or exceeds company standards and metrics, and completes required certifications and education for advancement. Works in an entry‑level capacity with increasing proficiency and decreasing onsite supervision. Continued employment depends on achieving required training, certifications, and safety requirements. Performs straightforward tasks using established procedures.

Core Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Diagnose and resolve issues from the network connection to customer equipment during service calls.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
• Verify service quality with required testing tools and make adjustments to ensure reliable performance.
• Educate customers on products, services, equipment use, and set appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock the assigned vehicle, tools, and equipment; promptly report safety concerns, incidents, or vehicle issues.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft on ladders, roofs, poles, or bucket trucks as required.
• Lift and carry equipment weighing 70 lb or more; work in crawl spaces, attics, and near electrical sources.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Perform other duties and responsibilities as assigned.

Requirements

• High School Diploma or GED.
• Valid driver’s license and ability to safely operate a company vehicle.
• Ability to lift 70 lb or more and work within manufacturer‑rated weight capacities for ladders and aerial lifts.
• Capability to work at heights up to 26 ft and in confined spaces such as crawl spaces and attics.
• Completion of required training, certifications, background checks, and licensing within specified timeframes.
• Reliable, consistent attendance and flexibility to work nights, weekends, holidays, and occasional overtime (e.g., four 10‑hour days or extended shifts).
• Adherence to safety standards and ability to follow electrical and safety codes.

Skills

• Customer‑focused
• Professional etiquette
• Adaptability
• Technical knowledge
• Self‑motivation
• Resilience
• Communication
• Critical thinking and problem solving

Compensation

$22 per hour, plus quarterly bonuses and paid training.

Benefits

• Health, dental, and vision coverage effective on Day 1
• Paid time off
• Company‑observed holidays
• Discounted cable services

Schedule

Work schedule varies and includes nights, weekends, holidays, and occasional overtime such as four 10‑hour days or extended shifts when needed.

Education

High School Diploma or GED.