Residential Installation & Service Technician

About the role

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures.

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
• Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
• Lift and carry equipment weighing 70 pounds or more; work in crawl spaces or attics; and perform duties near electrical sources.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Qualifications

Education: High School Diploma / GED. Certifications (if applicable). Must be able to complete required training, certifications, background checks, and licensing within defined timeframes. Must hold a valid driver’s license and be able to drive a company vehicle safely. Must be able to work at heights up to 26 ft. and lift/carry equipment weighing 70 pounds or more.

Skills

• Customer‑Focused
• Professional Etiquette
• Technical Knowledge
• Adaptability
• Self Motivation
• Communication
• Resilience
• Critical Thinking
• Problem Solving

Benefits

Comprehensive benefits are effective on Day 1 and include health, dental, and vision coverage, paid time off, company‑observed holidays, and discounted cable services.

Pay

$22/hour, plus quarterly bonuses and paid training. Base pay is $22.00.

Schedule

This role requires reliable, consistent attendance and flexibility to work a variety of schedules—including nights, weekends, holidays, and occasional overtime (such as four 10‑hour days or extended shifts when needed).