Residential HVAC Sales Professional

About Us

Five Star Home Services has been serving Ohio homeowners for over 50 years. We provide industry-leading plumbing, heating, cooling, electrical, and indoor air quality services while building a culture focused on integrity, professionalism, and customer satisfaction. As a small family-owned business in Central Ohio, we have expanded to over 40 locations throughout the Columbus, Dayton, and Cincinnati metropolitan areas. Our mission is simple: WE SERVE THOSE IN NEED. Through our Profit on Purpose program, we donate 10% of our profit to the communities we serve, supporting individuals in short and long-term recovery from drug addiction.

About the Role

We are looking for an experienced Residential HVAC Sales Professional (Comfort Advisor) who thrives on helping homeowners make informed decisions about their home's comfort. This is a consultative, relationship-driven sales role where your success comes from educating customers, presenting solutions that fit their needs, and delivering an exceptional Five Star experience from the initial consultation through installation. Our top reps have the potential to bring home $150k+ annually.

Responsibilities

• Conducting professional in-home HVAC replacement consultations
• Evaluating existing HVAC systems and recommending appropriate replacement solutions
• Educating homeowners on system efficiency, comfort, indoor air quality, and available options
• Preparing accurate proposals and presenting multiple equipment solutions
• Building customer confidence through honest recommendations and exceptional service
• Achieving and exceeding established sales performance goals
• Managing sold projects from agreement through installation completion
• Verifying equipment selections and ensuring job specifications are accurate
• Coordinating with installation, customer service, and operations teams for a seamless customer experience
• Following up with customers throughout the sales and installation process
• Maintaining accurate customer information and documentation within ServiceTitan
• Participating in ongoing HVAC product, sales, and leadership training

Requirements

• Minimum of 2 years of successful residential sales experience (HVAC or home services preferred)
• Proven ability to consistently meet or exceed sales goals
• Excellent communication, presentation, and relationship-building skills
• Strong organizational and time management abilities
• Ability to educate customers and confidently recommend solutions
• Valid driver's license with a clean driving record
• Ability to inspect residential attics, crawl spaces, basements, and exterior equipment when necessary
• Comfortable using technology, CRM software, and mobile applications

Preferred Qualifications

• Residential HVAC sales experience
• Knowledge of residential HVAC systems, equipment, efficiency ratings, and indoor air quality products
• Experience using ServiceTitan or similar CRM software
• Experience with financing presentations and closing in-home sales
• Familiarity with Manual J load calculations or residential system design principles
• NATE Certification or other HVAC industry training is a plus

What Our Best Sales Professionals Do

• Build trust first and earn the customer's confidence through education
• Take ownership of every customer from consultation through completed installation
• Consistently achieve high closing ratios while recommending the right solution for every home
• Communicate proactively with customers and teammates throughout the process
• Stay current on industry trends, equipment, and sales techniques
• Solve problems quickly and professionally
• Embody our Five Star values of Relentless, Experts, Passionate, Generous, and Integrity in every interaction

Benefits

• Competitive base compensation + uncapped commission
• Performance incentives and quarterly/annual bonus opportunities
• Company-generated leads
• Weekly pay
• Paid training and professional development
• Health benefits
• Paid Time Off and company-paid holidays
• Company vehicle or vehicle allowance (where applicable)
• Company-provided technology and sales tools
• Advancement opportunities within a growing organization

Pay

The pay range for this role is $25 - $28 per hour (Dayton Market).