Residential House Manager - Baltimore County

About the Role

Aspire Living & Learning is seeking a motivated and dedicated Program Manager to oversee the day-to-day operations for adults with developmental disabilities, ensuring that all supported individuals are receiving appropriate clinical and medical services in Baltimore County.

Key Responsibilities

• Relationships and Communication: Cultivate a positive and productive workplace atmosphere to enhance team morale and productivity; create positive relationships with all internal and external stakeholders including employees, peers, local and state agencies as well as parents and guardians; ensure all communication is timely and occurs in a manner that is professional, clear and concise; build trust, mutual respect and cohesion around shared mission.
• Program Management: Champion an environment in which supported individuals have choices, are treated with respect and dignity and actively engaged in their community; provide ongoing developmental supervision according to agency expectations ensuring employees are meeting programmatic requirements; create a supportive environment in which to retain quality employees and providers; ensure adherence to organization-wide policies and procedures and state and federal regulations, meeting licensing and certification standards; provide fiscal oversight of the program(s) under the guidance and leadership of the Program Director, including managing cash on hand, pex, receipts, etc.; coordinate services to provide medical, psychiatric and social-emotional needs of the supported individuals; provide programmatic oversight regarding required record keeping and program and vehicle safety.
• Leadership and Coordination: Foster an environment where the dignity, decisions and rights of the individuals are valued; foster a positive work environment while championing a culture of teamwork, growth, collaboration and communication; coordinate with and provide support to other departments such as Quality Assurance/Quality Enhancement, nursing, clinical and other administrative departments; provide leadership and guidance to the day-to-day operations of the shift including but not limited to data collection and documentation, ISP/IEP goals, community inclusion activities, aids to daily living; participate in and complete training sessions as delegated by management to enhance skills and knowledge relevant to the role.
• Administrative Responsibilities: Oversee administrative tasks to ensure compliance including completion of employee performance appraisals, maintaining schedules for effective programming, etc.; ensure that all employees have received the necessary regulatory training and guidance to best support the individuals served; perform any additional job responsibilities assigned by supervisors or team leaders to support the organization's smooth operation; conduct training as required and assigned; accept reassignment as required.

Requirements

• Bachelor's Degree in Human Services or a related field, or the equivalent combination of education & experience required.
• Experience providing support to individuals with disabilities and challenging behaviors.
• Excellent interpersonal, organizational and communication skills.
• Previous supervisory experience strongly preferred.
• Basic Computer skills, experience using Therap a plus!
• High School Diploma or GED required.
• Empathy, enthusiasm, and a passion and dedication for helping others.
• In some locations, a valid US driver's license, vehicle, and auto insurance may be required, with at least 3 years of driving experience. Access to reliable transportation is required, and some positions may require the use of a personal vehicle to transport supported individuals, depending on program needs.

Pay

$48,000 annually

Benefits

• Comprehensive Health, Dental, & Vision Insurance - Choose from multiple medical plans, with vision coverage included at no extra cost.
• Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options - Use pre-tax dollars for medical and dependent care expenses.
• Lifestyle Spending Accounts with JOON - Monthly funds for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) Retirement Plan with Employer Match - A 100% match on contributions up to 2% of your salary.
• Generous Paid Time Off - Paid sick, personal, and vacation days, plus holidays.
• Professional Growth Opportunities - Access to training, leadership and management courses, mentorship, and career advancement.
• Employer-Paid Life & Disability Insurance, Employee Assistance Program (EAP), Telehealth Services and more!