Residential Field Technician

Job Overview

The primary responsibilities for the Installation Technician include performing site surveys at residential and business rooftops to determine service availability and installing the equipment and cabling both on the rooftop and in the buildings. This includes configuring radios, antennas, and routers. This position also requires working at hub relays to perform service, maintenance, and installation of equipment.

Responsibilities and Duties

• Independently perform rooftop surveys and complete field installations of fixed-wireless radios
• Ability to comfortably, safely and effectively work at elevated heights up to 45 feet by climbing up a 40 ft. ladder (3-story buildings)
• Install various types of roof mounts, including tripods and non-penetrating roof mounts
• Installation and termination of standard Ethernet and Power over Ethernet cabling and conduit and related equipment (run and terminate cables, including Cat6, power, and fiber)
• Broadband wireless installations and repairs
• Working with small power tools (drills, tree trimmers, etc)
• Mount and aim microwave radios
• Respond to service calls and perform high-level troubleshooting for wireless radios, and physical hardware/cabling issues
• Professional and effective communication skills with customers and internal employees for installing fixed wireless internet or service calls
• Able to work safely from a ladder rated for maximum working load of 300 lbs including all tools and equipment
• Comfortable working in crawlspaces and attics
• Comfortable working outdoors in all types of weather throughout the year
• Driving to customer locations over a 50-mile radius
• Updating and maintaining accurate customer records, pictures and logs
• Must be able to move or lift up to 75 pounds on a regular basis
• Professional and courteous behavior at all times

Qualifications

• High School Diploma or GED required
• Possess a valid driver’s license and good driving record
• Minimum of 2-years field installation/service experience
• Dependable and reliable
• Strong customer service skills and people oriented
• Professional communication skills
• Self-motivated, detail-oriented, and organized
• Basic computer skills and comfortable operating electronic devices
• Understanding of electronics, computers and routers with a mechanical aptitude and troubleshooting skills
• Availability for a flexible work schedule as needed
• Accomplish multiple tasks where only limited standardization exists
• Knowledge and experience with construction techniques, networks and telecommunication issues
• Effective English communication, interpersonal, and organizational skills.
• Proficient in the operation of a cell phone, laptop, and related applications such as email clients, and web browsers
• Ability to safely climb and descend 40 ft. ladders
• Must comply with OSHA and other safety-related weight limit requirements for ladders and bucket trucks
• At least 18 years of age and eligibility to work in the United States