Residential Fiber Installation Technician

Position Summary

The Residential Fiber Installation Technician is responsible for installing, activating, and troubleshooting fiber optic services at residential customer locations. This role combines technical installation work with customer service and requires individuals who are dependable, mechanically inclined, and comfortable working independently in the field. No prior fiber experience is required for the right candidate. We provide paid training and development opportunities for individuals looking to enter the telecommunications industry.

Responsibilities

• Install Fiber-to-the-Home (FTTH) services for residential customers
• Route and fish cables through residential structures
• Install customer-premise equipment including modems and related hardware
• Perform service activations, turn-ups, and cutovers
• Troubleshoot connectivity issues when necessary
• Maintain accurate documentation and reporting through company systems
• Deliver exceptional customer service during all interactions
• Follow All Company And Customer Safety Requirements
• Maintain company quality standards and production goals

Qualifications

• Preferred: FTTH installation experience
• Broadband, cable, telecom, satellite, or low-voltage experience
• Experience working in customer homes
• Valid driver's license
• Strong customer service skills
• Mechanical aptitude and willingness to learn
• Ability to safely use ladders and hand tools
• Ability to lift, carry, and move installation equipment
• Ability to pass background check and drug screening

Backgrounds We Encourage Candidates From

• Fiber Technicians
• Cable Technicians
• Satellite Installers
• Low Voltage Technicians
• Security Installers
• Structured Cabling Technicians
• Electrician Helpers
• Construction Technicians
• Military Veterans
• Mechanically inclined entry-level candidates

Training Program

New hires participate in a paid training program covering fiber technology fundamentals, safety procedures, reporting systems, customer interaction standards, installation best practices, and company processes and procedures. Most candidates can become independently productive within approximately 30 days or less.

Schedule

Full-time work available. Some weekend work required. Flexible schedule based on customer demand. Consistent workload in growing fiber markets.

Benefits

W2 employment, retirement program, career advancement opportunities, paid training, long-term growth opportunities within a rapidly expanding organization, pre-employment requirements including background check and drug screening, ability to meet customer safety requirements, ability to obtain required customer credentials and identification, join a company committed to long-term growth, quality workmanship, and building careers in the telecommunications industry.