Fiber Installation Technician

About the Company

All Points Broadband is a fast-growing fiber-to-the-home (FTTH) provider dedicated to bridging the digital divide and bringing high-speed internet access to underserved communities throughout Virginia and beyond. Headquartered in Richmond, VA, we are committed to building and operating state-of-the-art fiber networks that empower residents, businesses, and communities with the connectivity they need to thrive in today's digital world.

As a dynamic and rapidly growing FTTH provider, All Points Broadband fosters a collaborative and entrepreneurial culture where teamwork and innovation are highly valued. We operate as one cohesive team, working together to drive rapid growth and achieve ambitious goals. We empower our employees to take ownership, contribute their unique talents, and make a real difference in connecting communities.

About the Role

The Fiber Installation Technician will be responsible for installing, testing, and repairing equipment at the Head-End, Central Office, as well as customer homes. They will work collaboratively with team members, provide exemplary customer service, and thrive in a fast-paced environment.

Responsibilities

• Installs and repairs fiber-fed internet and voice services at residential customer homes.
• Installs and maintains wiring in the Head-End, Central Office, cross connections in the loop environment, and at the customer premises.
• Tests functionality and isolates problems using various test equipment and troubleshooting skills in accordance with company-provided training.
• Explains products and services to customers, resolves customer questions about products and services, and maintains a working knowledge of the latest technologies and company offerings.
• Uses customer contact opportunities to up-sell products and services tailored to the customers’ needs.
• Uses various hand tools and power equipment to install and make repairs to fiber outside plant systems, premise wiring, and premise equipment.
• Interfaces with customers to resolve installation and repair issues.
• Interfaces with call center technicians and leadership to resolve customer installation and repair problems.
• Works aloft while climbing poles, extension ladders, and step ladders after company-provided training, with proper equipment (safety belt, safety strap, hard hat, and other equipment as needed).
• Lifts and carries loads up to 75 lbs, including ladders.
• Works in all-weather environments, attics, crawlspaces, and other cramped areas while working from a kneeling or standing position for extended periods.
• Installs and repairs inside wiring and jacks, including CAT5 and pre-connectorized fiber jumpers.
• Installs and repairs wired and wireless networking using pre-connectorized ethernet jumpers.
• Manages materials, including unloading and loading trucks, and receipt and inventory of material into company systems.
• May be required to cross-train peers.
• Drives company vehicles and is willing to be trained/certified in the safe operation of lift truck/forklift.

Requirements

• High school diploma or equivalent.
• Valid driver's license and satisfactory driving record.
• Due to weight limits on equipment, a weight restriction of 285 pounds applies.
• Must be able to lift 75 pounds.
• Ability to work independently with minimal supervision.
• Must pass pre-employment drug screening and background check.
• Must pass a DOT physical.
• Good understanding of telecom network topology and customer connectivity (beneficial but not required).
• Mechanical aptitude and ability to work with basic hand tools.
• Hands-on experience with telecom networks, including OSP and ISP elements (beneficial but not required).
• Able to effectively handle multiple priorities with strong attention to detail in a fast-paced environment.
• Ability to work in indoor/outdoor environments in any weather conditions.
• May be required to work on a rotating on-call schedule for emergencies.
• Overtime may be required based on business needs.
• Position requires local travel to designated job sites.
• Familiarity with OSHA and other safety regulations (beneficial but not required).
• Proficiency with MS Office programs and other technologies as they relate to the position.

Pay

The expected base pay range for this position is based on a variety of factors including qualifications, experience, and geographic location. In addition to base pay, this position is eligible for an annual bonus.

Benefits

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits and retirement savings. Compensation decisions are made ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.